CC REXBURG - NON CLINICAL CARE COORDINATOR

MOUNTAIN VIEW HOSPITAL LLC • Rexburg, ID

5d • Onsite

About The Position

Mountain View Hospital is looking for a Non-Clinical Care Coordinator to join our team! Non-clinical care coordinators within the Mountain View organization will work closely with the population health team and clinical care coordinators to implement and roll out new processes within their clinic for things such as closing care gaps, improving workflows, and improving patient satisfaction. Non-clinical care coordinators will help implement and maintain successful quality initiative efforts in their clinic. This will include identification of qualifying patients, regular outreach to patients, tracking quality measures and progress, implementation of processes to improve patient outcomes while reaching contractual benchmarks related to value-based models of care.

Requirements

• Solid understanding of the healthcare continuum
• Demonstrate sound judgment, patience and maintain a professional demeanor at all time.
• Ability to work in a busy and stressful environment
• Organizational skills and the ability to prioritize is a must
• Computer skills: Word, Excel, Outlook, Electronic medical records software
• Strong interpersonal verbal and written communication skills
• Ability to utilize data and reports to develop actionable tasks
• Creativity, complex problem analysis and decision making
• Ability to work varied shifts
• Stay current on CCM changes and requirements from CMS
• Other tasks as assigned by the supervisor or physicians
• High school diploma or equivalent.
• Must be able to use Microsoft Office, Word, and Excel.
• Adapt to computer systems quickly.
• Comfortable learning and adapting to new software systems.
• Must have the sensitivity, maturity, and ability to communicate clearly and concisely, both verbally and in writing.
• Must be patient, courteous, compassionate, and respectful with patients and their families, co workers, physicians and administrative staff.
• Ability to communicate and relate well with physicians, staff and management.
• General mathematics
• Ability to apply common sense to carry out instruction furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• A clear understating of the importance of patient confidentiality and sensitivity regarding complex health problems.
• Maintain a positive attitude and willingness to jump in and help as you identify needs and upon request of the providers and team members.
• Ability to work well with others as a team player.
• Self-motivated, self-starter and initiative in establishing and developing the role of a non-clinical care coordinator.
• Organized, detail oriented, and the ability to manage a heavy load of various tasks.
• Time management skills are a must.
• Maintain a neat and professional appearance and workspace.

Nice To Haves

• Experience in outpatient care settings.
• Past experience with population health is preferred.

Responsibilities

• Manage and track care gap reports
• Regular outreach to patients via phone, email, portal related to preventive needs
• Act as a liaison between the provider and the patient when coordinating care.
• Follow-up with and help complete identified referrals.
• Coordinate with referral coordinators and specialists and help to integrate recommendations from our provider.
• Identify barriers for lack of follow through or potential barriers to community resources.
• Scheduling of patients as needed for preventive needs/services
• Collaborate closely with population health team to close care gaps, implement new process and procedures within clinic to promote quality patient care, positive patient outcomes, and decreased provider burden.
• Follow HIPAA guidelines when coordinating care

Benefits

• Medical, Dental and Vision Insurance
• Paid Time Off (vacation, holidays and sick days) and Medical Paid Time Off
• Retirement Plans (401K with up to 6% match)
• Earned Quarterly Bonus Program
• Education Reimbursement Program
• Discount for medically necessary procedures performed at Mountain View Hospital and Idaho Falls Community Hospital

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED