NOC (Tier 2) Analyst

MNP•Dartmouth, NS

About The Position

Make an impact with our Managed Security Services team as a NOC Tier 2 Analyst. This role is ideal for a technically strong professional who thrives in a fast-paced environment, enjoys solving complex infrastructure challenges, and is passionate about continuous improvement and mentoring others. MNP provides a supportive environment for continuous learning and professional development, encouraging relevant certifications. At MNP, you will work alongside a collaborative team of creative thinkers and problem-solvers. You will gain hands-on experience, tackle meaningful challenges, and grow your skills in an environment where your voice is valued, and your development is a priority. If you are ready to accelerate your career and make a lasting impact, this is where your journey begins.

Requirements

Strong analytical, diagnostic, and problem-solving capabilities
Excellent written and verbal communication skills, with the ability to clearly explain technical issues
Ability to work under pressure and manage multiple priorities in a 24x7 environment
Strong attention to detail and documentation discipline
Collaborative mindset with experience working in cross-functional teams
Demonstrated ability to mentor and share knowledge
Intermediate to advanced administration of Windows Server OS (Active Directory, DNS, DHCP, Group Policy); Linux experience is an asset
Solid understanding of networking concepts (TCP/IP, routing, switching, VLANs, firewalls, VPNs)
Hands-on experience with RMM tools (ConnectWise Automate and ScreenConnect strongly preferred)
Experience with patch management processes and tools
Practical experience managing and troubleshooting firewall platforms (Fortinet, Cisco, Check Point, Palo Alto)
Proficiency in backup and recovery solutions, particularly Veeam Backup & Replication
Understanding of virtualization technologies (VMware vSphere, Microsoft Hyper-V)
Foundational experience with Microsoft Azure (VMs, VNETs, Storage, Azure Monitor)
Basic scripting capability (PowerShell preferred)
Experience with monitoring tools such as Auvik is an asset
2–4 years of experience in a NOC Engineer, Systems Administrator, Network Administrator, or similar infrastructure support role

Nice To Haves

Linux experience
Relevant certifications are highly desirable, including: CompTIA Network+, Server+, Security+
Microsoft Certified: Azure Administrator Associate (AZ-104)
Microsoft Certified: Windows Server Hybrid Administrator (AZ-800/801) or equivalent
Firewall certifications (Fortinet NSE, Cisco, Check Point, Palo Alto)
Veeam Certified Engineer (VMCE) or equivalent

Responsibilities

Investigate, diagnose, and resolve escalated application and infrastructure incidents related to network connectivity, server performance, firewall issues, backup failures, application availability, and Azure resource problems
Analyze performance metrics and logs from monitoring tools (e.g., ConnectWise Automate, Auvik, Azure Monitor, backup platforms) to identify root causes and infrastructure bottlenecks
Manage and execute patch deployment cycles for Windows Server operating systems and applications using tools such as ConnectWise Automate or Microsoft Intune
Implement approved configuration changes across network devices, servers, and firewalls (e.g., Fortinet, Cisco, Check Point, Palo Alto) in accordance with change management processes
Perform advanced server monitoring and management, including performance tuning, OS-level troubleshooting, and configuration of server roles and features
Execute firewall monitoring and management tasks, including log analysis, troubleshooting connectivity issues, and implementing rule changes
Manage backup operations, including troubleshooting failures, performing restores (file, VM, or application-level), and validating backup integrity using platforms such as Veeam
Maintain and verify backups of network device and firewall configurations
Perform operational tasks within Microsoft Azure environments, including VM management, service restarts, and responding to Azure Advisor alerts
Collaborate with SOC analysts during integrated incidents, contributing infrastructure insights and supporting coordinated response efforts
Document incident resolutions, technical findings, and configuration changes within ticketing systems (ConnectWise Manage) and knowledge bases
Contribute to the development and continuous improvement of NOC Standard Operating Procedures (SOPs) and technical documentation
Mentor and provide guidance to Tier 1 analysts, supporting skill development across the team
Participate in shift handovers to ensure continuity of operations and effective knowledge transfer
Participate in a rotational on-call schedule