NOC Technician (3rd Shift)

iboss•Richmond, VA

17d

About The Position

The NOC Technician at iboss monitors and maintains the company’s global data center ecosystems. The role manages and maintains monitoring systems, provisions points of presence and nodes, responds to system and network faults to meet internal and external SLAs, and follows escalation procedures to engage the appropriate resources during critical events. The technician also coordinates maintenance with internal stakeholders and third-party vendors, maintains documentation for global points of presence and procedures, and migrates and restores iboss nodes and VNS clusters. The position requires availability to work from 11:00 p.m. to 7:30 a.m. EST. It is not eligible for work visa sponsorship.

Requirements

One year of professional technical support or data center operations experience.
Strong diagnostic and troubleshooting skills.
Windows/Sysadmin experience.
Ability to assess and prioritize incidents quickly under pressure.
Basic understanding of the OSI model and internetworking.
Bachelor’s degree or currently working toward a bachelor’s degree.
Availability to work 11:00 p.m. to 7:30 a.m. EST.

Nice To Haves

Linux experience, including RHEL, CentOS, Debian, or similar.

Responsibilities

Manage and maintain iboss monitoring systems.
Provision new points of presence or nodes within existing or new points of presence.
Respond to system and network faults to ensure internal and external SLAs are met.
Follow escalation procedures to engage key resources for critical events.
Work with internal stakeholders, including DevOps, support, and sales, and third-party vendors to schedule maintenance.
Create and maintain documentation related to global points of presence and procedures.
Migrate and restore iboss nodes and VNS clusters.