NOC Technician Tier 2
About The Position
The NOC Technician 2 is a mid-level support role within the Network Operations Center, bridging frontline alert responders and senior engineering staff. The role handles complex alert remediation, assists with client onboarding, and supports infrastructure stability across managed clients. It is suited to a technician with advanced troubleshooting skills and a proactive approach to improving monitoring reliability and documentation. The position is full-time and in-person at one of the listed locations: West Caldwell, New Jersey; Cherry Hill, New Jersey; Brooklyn, New York; or Boca Raton, Florida. The schedule is Monday through Friday, with participation in on-call or extended-shift coverage as needed. The stated salary range is $75,000–$85,000 per year, commensurate with experience. Responsibilities may evolve based on company priorities, technical operations needs, and business requirements.
Requirements
- Associate’s degree in IT or Networking, or equivalent experience.
- At least 2 years of experience in a NOC or Help Desk Tier II role.
- Strong troubleshooting skills across Windows Server systems and advanced networking.
- Familiarity with RMM tools and backup platforms.
- Experience with Microsoft PowerShell.
- Excellent written documentation and ticketing hygiene.
- Analytical thinking and a team-first attitude.
- Ability to multitask and prioritize under time-sensitive conditions.
Nice To Haves
- CompTIA A+ certification.
- CompTIA Network+ certification.
- NinjaOne certification; preferred but not required.
- Microsoft 365 Fundamentals.
Responsibilities
- Respond to and resolve alerts escalated from Tier I technicians.
- Troubleshoot backup failures, disk space issues, offline agents, and performance anomalies.
- Apply fixes directly in RMM tools, including NinjaOne, or escalate issues to NOC Engineers as needed.
- Assist with setting up monitoring profiles for new clients.
- Configure standard policies and thresholds in NinjaOne.
- Support deployment of software agents and onboarding runbooks.
- Review and report on Acronis backup job status.
- Initiate recovery testing in coordination with a NOC Engineer.
- Document recovery steps and provide feedback on backup workflows.
- Update ticket and remediation documentation in ConnectWise Manage.
- Create and maintain SOPs related to RMM alert remediation.
- Participate in daily team syncs to report progress and share updates.
Benefits
- Dental insurance
- Health insurance
- Vision insurance
- Life insurance
- PTO
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
