NOC Technician Tier 2

TGI MAIN COMPANY•West Caldwell, NJ

54d•$75,000 - $85,000•Onsite

About The Position

The NOC Technician Tier 2 is a mid-level support role within the Network Operations Center, bridging frontline alert responders and senior engineering staff. The position handles complex alert remediation, assists with client onboarding, and supports infrastructure stability across managed clients. It is suited to a technician with advanced troubleshooting skills and a proactive approach to improving monitoring reliability and documentation. The technician responds to alerts escalated from Tier I, troubleshoots issues involving backups, disk space, offline agents, and performance, and applies fixes in RMM tools or escalates to NOC Engineers. The role also supports monitoring configuration and software-agent deployment for new clients, reviews backup status and coordinates recovery testing, and maintains tickets, remediation records, and standard operating procedures. The role is full-time and in-person at one of the listed locations: West Caldwell, New Jersey; Cherry Hill, New Jersey; Brooklyn, New York; or Boca Raton, Florida. The standard schedule is Monday through Friday, with participation in on-call or extended-shift coverage as needed.

Requirements

Associate’s degree in IT or Networking, or equivalent experience.
At least 2 years of experience in a NOC or Help Desk Tier II role.
Strong troubleshooting skills across Windows Server systems and advanced networking.
Familiarity with RMM tools and backup platforms.
Experience with Microsoft PowerShell.
Excellent written documentation and ticketing hygiene.
Analytical thinking and a team-first attitude.
Ability to multitask and prioritize under time-sensitive conditions.

Nice To Haves

CompTIA A+ certification.
CompTIA Network+ certification.
NinjaOne certification; preferred but not required.
Microsoft 365 Fundamentals.

Responsibilities

Respond to and resolve alerts escalated from Tier I technicians.
Troubleshoot backup failures, disk space issues, offline agents, and performance anomalies.
Apply fixes directly in NinjaOne RMM tools or escalate issues to NOC Engineers as needed.
Assist with setting up monitoring profiles for new clients.
Configure standard policies and thresholds in NinjaOne.
Support deployment of software agents and onboarding runbooks.
Review and report on Acronis backup job status.
Initiate recovery testing in coordination with a NOC Engineer.
Document recovery steps and provide feedback on backup workflows.
Update ticket and remediation documentation in ConnectWise Manage.
Create and maintain standard operating procedures related to RMM alert remediation.
Participate in daily team syncs to report progress and share updates.
Participate in on-call or extended-shift coverage as needed.