NOC Technician (Network Operations Center Tier 2)
About The Position
Scale Computing is seeking an experienced and motivated Network Operations Center (NOC) Technician to join their Customer Support team. This role involves maintaining the integrity, reliability, and security of mission-critical customer networks. As a Tier 2 NOC Technician, you will act as a key escalation point, providing advanced troubleshooting, proactive monitoring, and technical support to ensure customer uptime and satisfaction. You will collaborate with broadband providers, internal teams, and customers to resolve complex network issues. The ideal candidate is a fast learner with a solid networking foundation, a passion for problem-solving, and a customer-first mindset.
Requirements
- Hands-on experience troubleshooting IP networks, WAN/LAN technologies, or ISP systems
- Strong understanding of telecommunications technology, products, and services
- Experience with Microsoft Office for Mac and Google Workspace (G Suite)
- Excellent written and verbal communication skills with a customer-first approach
- Proven ability to work independently with strong organization and prioritization skills
- Network administration experience (firewalls, routers, VPNs, etc.)
- Flexibility to work varying shifts or extended hours as needed
- Must be able to work on-site at least 3 days per week
Nice To Haves
- Experience working in a Managed Service Provider (MSP) or NOC environment
- Fortinet and/or Linux networking experience
- Relevant industry certifications (e.g., Network+, CCNA, CCNP, Linux+, Fortinet NSE)
Responsibilities
- Monitor customer networks to provide proactive and reactive technical support
- Diagnose and resolve a broad range of customer network and connectivity issues
- Clearly communicate complex technical information to both technical and non-technical stakeholders via phone, email, and ticketing systems
- Document all troubleshooting steps and communications thoroughly and accurately
- Collaborate and escalate cases to Tier 3 Technicians or Engineering as appropriate
- Work in a fast-paced environment, multitasking effectively while maintaining attention to detail
Benefits
- Health benefits start on first of the month following date of hire
- 401(k)
- FSA
- HSA
- Casual dress code
- Fully stocked kitchen
- Vibrant and Inclusive Workplace Atmosphere
- Paid company holidays
- Discretionary time off policy
- Central Austin location with free parking
- Flexible work environment and an opportunity to grow as we grow.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
101-250 employees
