Network Operations Center (NOC) Operator

Voltage Park • Lisle, IL

12h • Onsite

About The Position

Lightning AI is seeking a Network Operations Center (NOC) Operator to join their overnight operations team at their Puyallup data center. This is an entry-level role focused on monitoring, alert triage, and escalation. In this role, you will serve as the first line of response, ensuring that system alerts are acknowledged, validated, and routed to the appropriate teams. You will follow structured runbooks and workflows to support reliable operations across their infrastructure. This is a great opportunity for someone looking to start a career in data center operations, networking, or infrastructure, with exposure to advanced AI systems and hands-on learning opportunities over time. This role is fully on-site in Lisle, Illinois, and the pay band is $75,000 - $85,000.

Requirements

• Basic familiarity with computers, Linux systems, or IT environments (academic or personal experience is acceptable)
• Ability to follow structured procedures and runbooks with attention to detail
• Strong communication skills and ability to clearly document issues
• Ability to prioritize tasks and respond quickly in a fast-paced, 24/7 environment
• Willingness to grow in a technical operations role

Nice To Haves

• Exposure to monitoring tools (Grafana, Datadog, etc.)
• Basic understanding of networking or server hardware concepts
• Interest in data centers, cloud infrastructure, or AI systems
• Strong sense of ownership and urgency, with the confidence to escalate issues to the appropriate teams or levels to ensure timely resolution

Responsibilities

• Monitor data center systems using dashboards and alerting tools
• Acknowledge and triage alerts across compute, network, and hardware systems
• Identify and filter out false positives using predefined guidelines
• Follow structured runbooks to perform initial validation steps (e.g., running diagnostic scripts or checking system status)
• Escalate issues to the appropriate teams (hardware, network, SRE) based on clear escalation criteria
• Notify relevant stakeholders during active incidents
• Create, update, and manage tickets with accurate and timely information
• Attach relevant logs, diagnostics, and observations to support faster resolution
• Track incidents to ensure proper ownership and handoff
• Identify recurring alerts or patterns and report them to improve monitoring and reliability
• Maintain awareness of ongoing incidents and system status during your shift

Benefits

• Opportunities to assist with hands-on data center tasks such as hardware checks, inspections, and basic support activities under guidance
• Pathways to grow into roles such as: Data Center Technician, Network Operations Engineer, Site Reliability Engineer (SRE)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed