Network Operations Center (NOC) Operator
About The Position
Lightning AI, in conjunction with Voltage Park, is seeking a Network Operations Center (NOC) Operator to join their overnight operations team at their Puyallup data center. This entry-level role focuses on monitoring, alert triage, and escalation. The operator will be the first line of response, ensuring system alerts are acknowledged, validated, and routed appropriately, following structured runbooks and workflows to support reliable operations across their infrastructure. This position offers a great opportunity to start a career in data center operations, networking, or infrastructure, with exposure to advanced AI systems and hands-on learning. The role is fully on-site in Quincy, WA.
Requirements
- Basic familiarity with computers, Linux systems, or IT environments (academic or personal experience is acceptable)
- Ability to follow structured procedures and runbooks with attention to detail
- Strong communication skills and ability to clearly document issues
- Ability to prioritize tasks and respond quickly in a fast-paced, 24/7 environment
- Willingness to learn and grow in a technical operations role
Nice To Haves
- Exposure to monitoring tools (Grafana, Datadog, etc.)
- Basic understanding of networking or server hardware concepts
- Interest in data centers, cloud infrastructure, or AI systems
- Strong sense of ownership and urgency, with the confidence to escalate issues to the appropriate teams or levels to ensure timely resolution
Responsibilities
- Monitor data center systems using dashboards and alerting tools
- Acknowledge and triage alerts across compute, network, and hardware systems
- Identify and filter out false positives using predefined guidelines
- Follow structured runbooks to perform initial validation steps (e.g., running diagnostic scripts or checking system status)
- Escalate issues to the appropriate teams (hardware, network, SRE) based on clear escalation criteria
- Notify relevant stakeholders during active incidents
- Create, update, and manage tickets with accurate and timely information
- Attach relevant logs, diagnostics, and observations to support faster resolution
- Track incidents to ensure proper ownership and handoff
- Identify recurring alerts or patterns and report them to improve monitoring and reliability
- Maintain awareness of ongoing incidents and system status during your shift
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
