NOC Tier 2 Engineer

Sequoia Connect

1d • Onsite

About The Position

At Sequoia Connect, we are a Talent-First Technology Ecosystem that redefines how elite professionals interact with the global digital landscape. We move beyond traditional models to act as a catalyst for the top 1% of global talent, connecting human potential with complex industrial execution. By joining our inner circle, you are not simply taking a position; you are aligning with a strategic partner dedicated to updating your "Human OS" and accelerating your growth through world-class, high-impact projects. We are currently partnering with a global IT powerhouse that represents the connected world through innovative, customer-centric experiences. As a USD 6 billion organization and one of the top 7 IT service providers globally, our client empowers over 1,200 global customers—including several Fortune 500 companies—to "Rise™." With a massive network of 163,000+ professionals across 90 countries, they are at the absolute forefront of digital transformation, leveraging next-generation technologies such as 5G, AI, Blockchain, and Quantum Computing. This is your chance to thrive in a workplace recognized as one of the most sustainable corporations in the world. You will join an environment that values innovation and societal impact, working on end-to-end digital transformation projects for global leaders. If you are a driven professional looking for global career opportunities and exposure to high-impact projects within an international network of expertise, this is where you belong.

Requirements

• 4+ years of experience and deep knowledge in networking: LAN, WAN, WLAN, DHCP, and DNS.
• Excellent network troubleshooting skills with a proven track record of resolving complex issues.
• Proficiency in MS Office for reporting and trend analysis.
• Strong organizational skills and the ability to multi-task effectively.
• Positive attitude and team-oriented mindset.
• Highly motivated and proactive approach to technical challenges.

Nice To Haves

• CCNA (Routing & Switching) Certification is preferred.
• Excellent communication skills (specifically verbal and written English).
• Availability to work 24x7 shifts.
• Advanced Oral English.
• Advanced Spanish.

Responsibilities

• Advocate for the customer within the organization to ensure a seamless and effortless service experience.
• Manage escalations for unresolved issues, driving them through to final resolution.
• Analyze network trends and diagnose root causes of recurring issues.
• Create actionable Customer Engagement Plans ("SERVE") to drive operational improvements.
• Resolve all mobility service issues in direct collaboration with the customer.
• Act as a strategic liaison between the customer and cross-functional teams to ensure positive outcomes.
• Utilize multiple Incident Management Systems to track and document network events.
• Handle critical situations and high-pressure environments for extended periods with minimal supervision.
• Proactively identify business opportunities aligned with technical recommendations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed