NOC Operator

AMC Networks•Bethpage, NY

4d•$50,000 - $57,000•Onsite

About The Position

The NOC Operator will monitor all channels distributed from AMCN B&T to ensure signal quality, proper distribution of tones for commercial insertion, and Nielsen SID distribution. This role involves logging into and checking over seventy-five signal encoders for alarm status, bandwidth, temperature, and filter status, troubleshooting issues as necessary. The operator will also perform system checks on routing systems, satellite receivers, Mediaproxy systems, encrypted messages, and Crystal Monitoring & Control to confirm functionality and proper transmission paths. Responsibilities include scheduling downlink requests, programming live blackouts and service replacements, monitoring the Affiliate Hotline, and performing physical checks of encoders in the Encoding Hub. The role requires making high-leverage decisions without direct supervisor support and assisting in training new operators.

Requirements

Minimum 2-5 years experience in Transmission or related discipline
High School Diploma required.
Strong customer service, communication, and troubleshooting skills required.
Detail orientated, organized and capable of handling multiple concurrent issues under high-pressure situations with accuracy required.
Ability to work closely with peers and operations and engineering teams.
Ability to function in a 24/7 operational environment and work flexible schedule which could include nights, weekends, and holidays.

Nice To Haves

College degree preferred; focus on broadcasting technology or similar discipline.
Strong knowledge of signal flow within a broadcast facility preferred.
Strong knowledge of encoding platforms, such as Synamedia and CommScope systems, preferred.
Understanding of equipment such as routers, analyzers, receivers, and encoders preferred

Responsibilities

Monitor all channels distributed from AMCN B&T to ensure signal quality going out of house and clean signal coming back in house.
Ensure tones to trigger local commercial insertion are going out as expected.
Verify Nielsen SID is distributed for proper crediting of viewership.
Log into all signal encoders (over seventy-five encoders) and check for alarm status, bandwidth analysis, device temperature and device filter status. Troubleshoot issues, as necessary.
Perform system checks including routing mirror and disaster recovery systems to workstations to confirm system functionality.
Check satellite receivers in the NOC and SAT Hubs to confirm good margin levels for signal quality.
Confirm Mediaproxy system is recording all channels to ensure ability to provide evidence of clean and accurate transmission when needed.
Verify encrypted messages are going out as intended.
Review Crystal Monitoring & Control to confirm proper transmission path on air.
Schedule downlink requests as needed from home office.
Program and operate live blackouts and service replacements.
Monitor Affiliate Hotline to receive any affiliate engineering calls and troubleshoot issues as needed.
Walk the Encoding Hub each shift to check alarm status on encoders.
Make high leverage decisions without supervisor support.
Assist in training newer operators.