NOC Engineer
STANDLEYS SYSTEMS LLC•Oklahoma City, OK
•Onsite
About The Position
The Standley Systems NOC Engineer will provide technical support for clients and team members with complex issues that require additional expertise. This position will report directly to the IT Help Desk Supervisor.
Requirements
- Successfully prioritize service issues based on multiple competing objectives while multitasking
- Effectively communicate with team members & customers with excellent verbal and written communication skills
- Highly Organized, detail oriented and self-motivated with Strong customer relationship skills
- Willingness and commitment to ongoing learning and self-development
- Advanced knowledge of networking troubleshooting, including ISP Equipment, Firewalls, Switches and Servers
- Excellent knowledge of PCs, Servers, MFPs, Email, VLANS, Wired and Wireless Networking, Storage and Backups
- Strong experience with Multiple OS, Virtual Servers, Backup Restoration, Network Troubleshooting, Server Configuration
- Excellent experience deploying, managing, and troubleshooting network and server infrastructures.
- Maintain high CSAT score and exceed customer expectations for SLAs (Service Level Agreement)
- Minimum of 5 years previous technical support related experience
- Good driving record, valid driver’s license, and proof of insurance
Nice To Haves
- MCPs, MCSA, CCENT & VCA strongly recommended
- MCSE, CCNA & VCP preferred
- 5+ years’ experience in IT support
Responsibilities
- Serve as third-level support for all users with the most complex problems, especially related to servers and networks.
- Configure, install and Troubleshoot Servers, Networks & Applications
- Use advanced troubleshooting techniques to resolve complex problems using available tools
- Monitor and respond to alerts for customer equipment prior to customer becoming aware
- Courteously obtain and convey concise problem information for internal service personnel
- Solve problems in Windows & Mac platforms with equal proficiency
- Proactively maintain servers and networks
- Maintain in-depth knowledge of Standley Systems supported products and services
- Assist with Identifying available solutions to enhance and improve support delivered to customers
- Review and update Help Desk documentation as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
