NOC Engineer III

Boldyn Networks•Las Vegas, NV

4d•Remote

About The Position

Empowering Connectivity, Ensuring Reliability. Senior NOC Engineer About the role Passionate about network infrastructure? Your next role will ensure the networks we manage will exceed the expectations of our clients. We’re on the lookout for a knowledgeable and customer service-oriented NOC Engineer. We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, class-selecting students by providing IT infrastructure that meets the needs of today’s technology-savvy generation. We are One Team and encourage everyone in our organization to be a problem solver. If you are as passionate as we are about the intersection of technology and education, join us today. This is a remote, WFH position. Schedule: 8am-5pmCST

Requirements

Understanding of the NOC's escalation, incident management, and change management processes and procedures.
Knowledge of large enterprise and campus LANs, Wi-Fi/WLANs
TCP/IP, IP addressing, telnet, SSH experience
Experienced supporting a BGP environment and other routing protocols (Static, EIGRP, and OSPF)
Experienced supporting Radius, DHCP, and DNS servers
Experienced with Large Scale NAT or Carrier Grade NAT appliances and Load Balancers
Strong customer-facing skills and business etiquette
Effective communication skills
Ability to work independently and maintain fast-paced milestones and deliverables
Bachelor's degree in engineering, IT, or commensurate experience
CCNA Certification or better
A Wireless Certification (CWNA/CWNP, Cisco, or Aruba)

Nice To Haves

Problem Solving. You aren't satisfied until you've completely solved a problem, and you take time to get it right, look beyond the obvious, and deliver correct and honest assessments and answers.
Self- Development. You are personally and professionally committed to continuous improvement. You take a whole approach to learning: books and academics, experience at work, and learning from your peers.
Technical Aptitude. Some projects we take on have subtle differences, and others present obstacles we haven't faced yet. You can apply your baseline knowledge and natural technical aptitude to help you with easy tasks and challenging issues.
#ONE_TEAM. There's a lot of room for individual success, but it all starts at the core, a strong team. You demonstrate open, positive communication, listen to others, and encourage group troubleshooting.
High-Quality Standards. This is a high-impact, highly visible position. You have internal and external clients depending on the quality of work you deliver (never mind the financial impact of low quality). You care about your work and your customers.

Responsibilities

Troubleshoot and resolve simple to complex network outages (layers 1-3) and service interruptions
Use established policies and procedures to provide timely and accurate ticket updates
Use network monitoring tools and ticket tracking systems to help diagnose, record, and resolve network issues
Utilize basic LAN configurations (Routers / Firewalls) and Microsoft operation systems
Provide end-to-end network documentation
Participate in an on-call rotation with other NOC engineers
Liaison between engineering group and client staff – both technical and non-technical personnel
Work in a group/team setting