NOC Engineer (Overnight)

Boldyn Networks•Las Vegas, NV

3d•Onsite

About The Position

We are looking for a knowledgeable and customer-oriented NOC Engineer to ensure the networks we manage exceed client expectations. This role supports the IT infrastructure for students, impacting their daily activities. We are a 'One Team' organization that values problem-solving and challenges everyone to be their best. This position is part of a 'Panama' shift working 6pmPT-7amPT. Due to client requirements for International Traffic in Arms Regulations (ITAR) compliance, candidates must be a U.S. Person (U.S. citizen, lawful permanent resident, individual granted asylum or refugee status, or protected individual under the Immigration and Nationality Act).

Requirements

Understanding of the NOC's escalation, incident management, and change management processes and procedures.
Knowledge of large enterprise and campus LANs, Wi-Fi/WLANs.
TCP/IP, IP addressing, telnet, SSH experience.
Experienced supporting a BGP environment and other routing protocols (Static, EIGRP, and OSPF).
Experienced supporting Radius, DHCP, and DNS servers.
Experienced with Large Scale NAT or Carrier Grade NAT appliances and Load Balancers.
Strong customer-facing skills and business etiquette.
Effective communication skills.
Ability to work independently and maintain fast-paced milestones and deliverables.
Bachelor's degree in engineering, IT, or commensurate experience.
CCNA Certification or better.
A Wireless Certification (CWNA/CWNP, Cisco, or Aruba).

Nice To Haves

Problem Solving: Not satisfied until a problem is completely solved, looking beyond the obvious, and delivering correct and honest assessments.
Self Development: Committed to continuous improvement through books, experience, and peer learning.
Technical Aptitude: Ability to apply baseline knowledge and natural technical aptitude to solve easy tasks and challenging issues.
#ONE_TEAM: Demonstrates open, positive communication, listens to others, and encourages group troubleshooting.
High-Quality Standards: Cares about work and customers, understanding the impact of quality on clients.

Responsibilities

Troubleshoot and resolve simple to complex network outages (layers 1-3) and service interruptions.
Use established policies and procedures to provide timely and accurate ticket updates.
Use network monitoring tools and ticket tracking systems to help diagnose, record, and resolve network issues.
Utilize basic LAN configurations (Routers / Firewalls) and Microsoft operation systems.
Provide end-to-end network documentation.
Participate in an on-call rotation with other NOC engineers.
Act as a liaison between the engineering group and client staff (both technical and non-technical personnel).
Work in a group/team setting.