NOC Tech III

Sinch • Chicago, IL

6d • $27 - $31 • Remote

About The Position

As part of the Network Operations team, you will be responsible for providing 24x7 monitoring of all components of Sinch Voice’s network utilizing various network monitoring systems and direct access to switches, DACS routers, and other network elements. Technicians are alerted to and must act upon any alarm conditions. NOC Technicians engage with customers, carriers/providers/vendors, and internal teams to facilitate the accurate and timely resolution of customer or network issues. This is a 3rd shift position, Tuesday – Saturday 11:00pm – 7:30am Central.

Requirements

• Strong PC, UNIX OS and application skills with fundamental knowledge of basic networking principles.
• Strong problem solving and analytical skills.
• Domestic and International LD Voice
• Exhibits a high level of initiative and resourcefulness.
• Excellent written and verbal communication skills
• Proven documentation skills with consistent accuracy of details.
• Superior customer service skills.
• Self-starter with a high energy level.
• Exhibits a high level of adaptability/flexibility.
• Well-developed sense of urgency; follow through.

Nice To Haves

• Associate’s or Bachelor's degree in Electrical Engineering or a related field is preferred

Responsibilities

• Follow standard operating procedures to perform routine network changes, migrations, and maintenance in various network elements upon request.
• Identify, troubleshoot, and resolve network related issues and problems efficiently utilizing monitoring tools, reference materials, and other team members for guidance.
• Open trouble tickets and follow up on network/customer issues per Sinch Voice procedures and complete applicable paperwork in a timely manner.
• Foster an environment of knowledge sharing and interface positively with peers, other departments, carriers, and customers to identify operational issues and provide efficient corrective actions in a geographically dispersed team environment.
• Accept on-call responsibilities on a rotating schedule with other technicians.
• Be available for overtime work assignments when requested.
• NOC Technicians may be responsible for other tasks and responsibilities as assigned or deemed necessary by management.
• Some required travel related to training, meetings and service coverage issues.

Benefits

• Comprehensive market competitive medical, dental, and vision plans.
• Variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
• Free virtual counselling resources through our global Employee Assistance Program.
• Roth and Pre-tax 401(k) options including an employer match for all participants.
• Generous paid time off program.
• Paid parental leave and family planning support.
• Flexible remote work offerings.
• Paid time off to support a volunteer program of your choice.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree