NOC Analyst

DMI•Remote,

4d•Remote

About The Position

DMI is looking for an NOC Analyst to join us. This role involves effectively monitoring all devices, platforms, and services within a network environment, managing and coordinating NOC team shift coverage to ensure efficient operations, and providing direction, training, and leadership to NOC staff. The analyst will also assist with managing NOC standard process and procedure documentation, ensure efficient resolution of service requests and incidents in compliance with SLAs, and provide timely communication on service-impacting incidents. Additionally, the role includes assisting with service-related projects, analyzing client LANs/WANs to isolate problems and recommend solutions, modifying network configurations, troubleshooting network/user problems, and preparing network resource reports.

Requirements

Associate's Degree from an accredited college or university in Computer Science, Information Systems, Engineering or a related field; or two (2) years of college or university study in Computer Science, Information Systems, Engineering or a related field.
If applicable, the candidate should be certified as a network administrator for a specific network operating system as defined by the State. Certification criteria are determined by the network operating system vendor.
Two (2) additional years of specialized experience may be substituted for the required education.
At least two (2) years of experience in a computer-related field.
Advanced knowledge of network operating systems
At least one (1) year of experience in one or more of the following areas: data communications engineering, data communications hardware or software analysis, network administration or management, data communications equipment installation and maintenance, or computer systems administration and management.
Experience with SNMP and RMON based software products.
Knowledge of Ethernet, FDDI and high-speed WANs and routers.
Demonstrated experience with an IT Network Management and Monitoring system (e.g. SolarWinds Orion)
Understanding of DNS / how it functions and how it’s used
CLI (Command Line Interface)
SSH Client (e.g. PuTTY)
Any service desk/ticketing system (e.g. Maximo)
Cisco TACACS, Aruba ClearPass
Microsoft Active Directory
Fundamental MS Office Suite, Windows/other OS, SharePoint knowledge
Demonstrable networking knowledge
Cisco switching and routing fundamentals.
TCP/IP stack
Fundamental WiFi troubleshooting skills
Ticketing systems: use / workflow / change management / incident management
Ability and willingness to answer and troubleshoot over the phone.
Ability to multitask.
Ability to prioritize work and work independently.
Ability to focus and respond with appropriate urgency.
Ability to handle stressful situations (e.g., when the network is down)
Willingness to learn and improve skills.
Good communication skills
Attention to detail is critical
Must be a U.S. Citizen

Nice To Haves

CCNA Routing and Switching Certification is preferred

Responsibilities

Effectively monitor all devices, platforms, and services within a network environment
Manage and coordinate NOC team shift coverage to ensure NOC operations are running efficiently and effectively
Provide direction, training, and leadership to NOC staff, ensuring tasks are completed and that processes and procedures are followed in accordance with documented policies and procedures.
Assist with managing NOC standard process and procedure documentation
Ensure efficient resolution of service requests and incidents, ensuring compliance with assigned SLAs.
Provide timely, accurate, and effective communication on service-impacting incidents
Assist with any service-related projects as required
Analyzing client LANs/WANs, isolating the source of problems, and recommending reconfiguration and implementation of new network hardware to increase performance
Modifying command language programs and network start-up files, assigning/reassigning network device logical, and participating in load-balancing efforts throughout the network to achieve optimum device utilization and performance, Statewide Network Management Services (SNMS).
Troubleshooting network/user problems, and presenting resolutions for implementation
Preparing a variety of network resource reports