NOC Engineer - Network Operations
About The Position
Help Power the Future of Connectivity with Omni Fiber. Preferred Locations: Port Clinton, OH | Columbus, OH | Allen, TX. At Omni Fiber, we're building the next generation of high-speed fiber internet networks that keep communities connected. As we continue our rapid growth, we're looking for a skilled and motivated NOC Engineer (2nd shift) to join our Network Operations team. If you thrive in fast-paced service provider (ISP) environments, enjoy solving complex network issues, and want hands-on experience with advanced routing, switching, MPLS, and fiber broadband technologies - this is an opportunity to grow your career with a company investing heavily in cutting-edge fiber infrastructure. This is a second shift Tier 2 technical role focused on supporting and provisioning Omni Fiber's broadband FTTH and commercial Ethernet/MPLS services. This is not a transport/optical-focused position.
Requirements
- Minimum 2 years of recent experience in a service provider Network Operations Center (NOC) in a Tier 2 or equivalent role
- Experience supporting Fiber PON, DSL, or Cable broadband networks
- Experience configuring and troubleshooting service provider routing and switching technologies
- Strong understanding of broadband technologies, MPLS virtual circuits, and residential fiber services
- BGP, MPLS, IPv6, VPNs, NAT/CG-NAT, OSPF-TE, ISIS-SR
- Service provider switching technologies including QinQ and L2VPN/EVC
- Cisco IOS/IOS-XR or equivalent service provider platforms
- Fiber OLT/ONT/ONU PON technologies
- Metro Ethernet circuits, NIDs, optics, and broadband provisioning
- TCP/IP, DNS, DHCP, HTTP, and broadband troubleshooting
- WiFi and mesh networking troubleshooting
- Windows/Linux troubleshooting and CLI navigation
- Strong communication and customer service skills
- Ability to explain technical concepts to non-technical users
- Positive, collaborative, and solution-oriented mindset
- Self-motivated learner with a passion for network engineering and technology advancement
Nice To Haves
- Experience with Cisco, Juniper, and/or Ciena service provider environments
- Experience with Ciena MCP, Navigator, or MCMS
- Service provider certifications such as: CCNP-SP, JNCIS-SP, Ciena CE/CRS certifications, Nokia NRS, MEF certifications
- Scripting or programming experience
- Familiarity with CDN technologies and service provider security practices
Responsibilities
- Monitor, troubleshoot, repair, and document network incidents and escalations from Tier 1 support
- Diagnose routing, switching, broadband, and commercial circuit issues across service provider environments
- Support residential FTTH subscribers and commercial Ethernet virtual circuits (ELINE/ELAN/MPLS)
- Provision and deprovision network elements and customer circuit services
- Perform maintenance activities and coordinate with vendors and internal teams during maintenance windows
- Assist with operational improvements and network reliability initiatives
- Develop repeatable troubleshooting procedures for Tier 1 support teams
- Participate in change management, incident response, documentation, and customer communications
- Provide technical guidance while maintaining a strong customer-focused mindset
Benefits
- 401(k) with employer matching contribution up to 4%
- HSA with $2,000 employer contribution
- 15 days paid time off
- 8 paid company holidays
- 3 floating holidays
- Generous medical, dental, and vision coverage
- Life insurance and short-term disability
- Monthly internet and cell phone allowances
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
