Network Operations Engineer

DTCC • Coppell, TX

16h • $60,000 - $115,000 • Hybrid

About The Position

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Requirements

• Minimum of 4 years of related experience
• Networking Operational and Engineering skills in a global enterprise environment focused on Layer 2 & 3, DNS, Load Balancing, and security.
• Proven experience troubleshooting complex network issues.
• Solid foundation of networking software & hardware including layer 2 and layer 3 protocols.
• Superior customer service skills.
• Excellent communication skills, both written and verbal.
• Ability to work in fast paced environment with stringent service levels.
• Risk minded, with the ability to work independently and as a team.
• Hands-on knowledge of managing ITSM ticket, including incident, change, problem management (prefer SNOW)
• Flexibility to work overtime and on non-scheduled days on occasion.
• CCNA Certification or demonstration of equivalent knowledge.
• Understanding of the TCP/IP protocol stack and the ability to analyze packet captures.

Nice To Haves

• Bachelor's degree preferred or equivalent experience
• Experience with F5 load balancers, Infoblox DNS and Palo Alto Firewalls is desired.
• Experience working in a global enterprise for a financial services company is a plus.

Responsibilities

• Administer and provide 24x7 support all areas of the DTCC enterprise network including campus, WAN, DMZs, and extranets.
• Implement, and support new technologies within the network environment.
• Spearhead troubleshooting efforts with external clients, internal clients, and major incident management teams.
• Assist with key projects and deliverables, including pre & post implementation testing and planning.
• Coordinate scheduling and implementation of system maintenance, release updates, hardware upgrades, and/or new technology deployments adhering to stringent change management policies and maintenance windows.
• Execute performance and statistical monitoring to develop procedures and best practices which improve overall environment.
• Manages risk across the environment including scheduling maintenance and implementation of changes.
• Handles system events or major incidents with urgency. Escalates as appropriately required.
• Maintain documentation including baseline standards, processes, and procedures. Keep documents up to date and in compliance with emerging industry standards.
• Support DDoS and penetration testing as well as any required remediation efforts.

Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree