Network Operations Engineer

Black Mountain Dynamics•Mountain View, CA

1d•$140,000 - $180,000

About The Position

The Senior Network Operations Engineer is a hands-on, individual-contributor role responsible for the day-to-day monitoring, troubleshooting, and remediation of a global enterprise network supporting a leading autonomous-mobility client’s IT operations organization. This is an engineering role, not a management role: the majority of your time is spent inside monitoring tools and CLI sessions — chasing down alerts, isolating root cause, and restoring service. You will work as a full-time embedded contractor supporting the account, reporting to the client’s Operations Manager. You are the technical engine behind the NOC: triaging alerts in Data Dog and other monitoring platforms, working ServiceNow tickets end-to-end, and directly troubleshooting the broader multi-vendor network stack. You help bring newly deployed sites through hypercare, keep major incidents moving toward resolution, and continuously sharpen the runbooks and monitoring you rely on. Success in this role is measured by how quickly and reliably you detect, diagnose, and resolve network issues.

Requirements

4+ years of hands-on network engineering or NOC engineering experience in a high-availability enterprise environment.
Strong hands-on experience configuring and troubleshooting multi-vendor network devices via CLI and cloud-managed controllers, including Palo Alto Networks firewalls and Ruckus wireless (R1 preferred).
Working proficiency with Data Dog or a comparable network/infrastructure monitoring and alerting platform — building dashboards, tuning alerts, and using telemetry to drive troubleshooting.
Practical experience working tickets, changes, and problems in ServiceNow or a comparable ITSM platform.
Demonstrated ability to independently diagnose and resolve complex network issues under time pressure.
Clear written communication for ticket notes, incident updates, and shift handoffs.

Nice To Haves

Familiarity with scripting or automation (e.g., Python, Ansible) to speed up troubleshooting and reduce repetitive work.
Working knowledge of BGP peering, OSPF, EVPN-VXLAN, and stateful firewall policy.
Experience operating in data center, fleet, mission-critical, or autonomous / high-technology environments.
Experience delivering operations as an embedded contractor or through an MSP relationship.
B.S. in Computer Engineering, Electrical Engineering, Computer Science, or equivalent practical experience.
Certifications such as PCNSA/PCNSE, CCNA/CCNP, CWNA, or ITIL Foundation are a strong plus.

Responsibilities

Monitor Data Dog dashboards and other network monitoring tools continuously; investigate alerts as they fire and determine root cause before they become incidents.
Regularly review network health, performance graphs, and capacity trends; catch and resolve degradations before they impact users.
Build and refine Data Dog dashboards, alerts, and monitors to improve signal quality and cut down on noise.
Diagnose and resolve NOC problems directly — from firewall policy issues to wireless connectivity failures to circuit outages — using CLI, vendor controllers, and monitoring data.
Work incidents and requests end-to-end in ServiceNow, from initial triage through resolution and closure, keeping tickets updated with clear technical notes.
Join the technical bridge on P1/P0 disruptions, execute diagnostic and remediation steps, and help drive the issue to resolution.
Recognize when to escalate to vendors, carriers, or senior engineers, and manage that communication until the issue is resolved.
Troubleshoot, and maintain visibility on Palo Alto Networks firewalls with Strata — policy changes, VPN issues, routing, and security-rule troubleshooting.
Support and troubleshoot the Ruckus R1 wireless environment, including AP connectivity, RF issues, and controller configuration.
Work hands-on across switches, routers, firewalls, and wireless controllers from multiple vendors to isolate and fix problems at the CLI or via cloud-managed controllers.
Troubleshoot and maintain high-performance pipelines supporting massive data ingress/egress (such as local vehicle/fleet data offloading), resolving bottlenecks as they arise.
Provide hands-on network support in critical facilities (e.g., automated data centers, localized data-ingress hubs, and fleet maintenance facilities), accounting for the power, cooling, and structured-cabling constraints that affect network operations there.
Actively monitor and stabilize newly deployed infrastructure during hypercare and site/network acceptance phase, resolving anomalies as they surface.
Execute Methods of Procedure (MOPs) for installing, staging, and upgrading firewalls, core switches, wireless access points, and UPS systems, following change windows precisely.
Submit and execute changes through ServiceNow change management, documenting steps taken and results.
Use and continuously improve the team’s runbooks, configuration baselines, and troubleshooting playbooks based on what you learn solving real problems.