NOC Engineer II

Boldyn Networks•Las Vegas, NV

2d•Onsite

About The Position

NOC Engineer II About the role Passionate about keeping complex network environments running at peak performance? As a NOC Engineer II, you’ll play a vital role in ensuring the stability and reliability of enterprise network systems. This position combines advanced troubleshooting with end-to-end incident management, enabling seamless operations across LAN and WLAN environments. Based in our Las Vegas Network Operations Center, you’ll contribute to operational excellence and help deliver a highly reliable network experience for customers and stakeholders. The shift for this position will be M-F 5amPT - 2pmPT

Requirements

Bachelor’s degree in engineering, information technology, or equivalent experience
CCNA-level networking knowledge required
Proven experience troubleshooting enterprise LAN and WLAN environments
Working knowledge of routing protocols including BGP, OSPF, and EIGRP
Experience supporting DNS, DHCP, RADIUS, and related network services
Strong proficiency in TCP/IP, IP addressing, SSH, and Telnet
Ability to independently troubleshoot and resolve complex technical issues
Strong documentation and communication skills
Ability to operate with a high degree of autonomy and make real-time decisions

Nice To Haves

CCNP preferred
Wireless certifications preferred
Experience with NAT appliances, load balancers, or carrier-scale network environments

Responsibilities

Performing triage to determine severity, impact, and urgency of network incidents.
Conducting advanced troubleshooting, complex problem analysis, and root cause analysis (RCA).
Validating routing protocol behavior, including BGP, OSPF, and EIGRP (route availability, adjacency states, and failover conditions).
Independently troubleshooting and resolving LAN, WLAN, and access infrastructure issues across enterprise environments.
Supporting technologies such as TCP/IP, DHCP, DNS, RADIUS, and wireless networking environments.
Working with large-scale NAT / carrier-grade NAT environments and load balancers
Collaborating with engineering teams to resolve high-impact or complex issues.
Managing and maintaining accurate incident tickets, documenting troubleshooting steps and findings.
Ensuring SLA and KPI adherence throughout the incident lifecycle.
Managing incidents and standard changes independently while identifying recurring issues and trends.
Completing end-of-shift handovers in accordance with operational processes.
Communicating clearly with internal teams and external stakeholders, translating technical concepts for varied audiences.
Acting as an operations liaison between engineering teams and customer stakeholders.