NOC Engineer (Telecom)

Trinetix

1d • Hybrid

About The Position

At Trinetix, we are looking for a skilled NOC Engineer to join our team. You will collaborate with a global leader in connectivity, operating one of the world’s most reliable and extensive Internet backbones. With over 30 years of experience, this organization provides high-performance network infrastructure across more than 100 countries, supporting 2,900+ customers worldwide. Its network spans tens of thousands of kilometers of fiber, forming a critical part of the global Internet infrastructure. At Trinetix, we partner with this organization to support and enhance its operations through modern engineering, process optimization, and AI-driven solutions. Our teams work closely with global stakeholders, contributing to large-scale initiatives that improve efficiency, streamline workflows, and support business growth across international markets.

Requirements

• 3–5+ years of experience in a Network Operations Center (NOC) or similar environment
• Strong technical expertise in network troubleshooting across IP and/or transmission platforms
• Solid knowledge of TCP/IP, MPLS, BGP, QoS, xWDM technologies
• CCNP Enterprise level knowledge (for IP-focused roles) or equivalent practical experience
• Hands-on experience with network monitoring tools, incident handling, and fault management
• Experience working with Linux/Windows environments
• Strong communication skills and ability to collaborate with internal teams and external providers
• Experience in documenting incidents and maintaining clear technical reporting
• Strong analytical thinking and problem-solving skills
• Ability to take ownership and make decisions in time-critical situations
• High level of responsibility and attention to detail
• Strong team player with excellent communication skills
• Proactive mindset and willingness to continuously learn and improve
• Comfortable working in a fast-paced, international environment

Nice To Haves

• Experience with scripting (Python or Bash)
• Telecom industry background (TELCO)
• Experience configuring or improving NOC monitoring tools
• Experience working in an international environment

Responsibilities

• Monitor the network across IP and transmission platforms (including xWDM), as well as underlying infrastructure (sites, owned and leased fiber)
• Act on alarms indicating both service-impacting and potential service-impacting issues
• Initiate and perform troubleshooting of faults and outages across relevant platforms
• Resolve incidents at first line whenever possible, minimizing escalation to second-level support
• Take full ownership of incidents and drive them to resolution and restoration
• Collaborate with third-party providers (hardware vendors, field support, network providers) during troubleshooting
• Ensure accurate and timely documentation during and after incident resolution
• Maintain clear and structured communication with internal and external stakeholders during major incidents
• Track SLA commitments, follow up on progress, and coordinate resolution across teams
• Prepare root cause analysis and outage reports
• Act as a SPOC during planned maintenance and outages
• Configure and contribute to the development of NOC monitoring tools and processes
• Collaborate with internal teams to improve troubleshooting and information sharing

Benefits

• Continuous learning and career growth opportunities
• Professional training and English/Spanish language classes
• Comprehensive medical insurance
• Mental health support
• Specialized benefits program with compensation for fitness activities, hobbies, pet care, and more
• Flexible working hours

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed