NOC Engineer(Detroit)

Doxim•Troy, MI

17h•Hybrid

About The Position

The NOC Engineer is responsible for monitoring, maintaining, and supporting the organization’s network, compute infrastructure, and critical systems. The role ensures high availability, optimal performance, and rapid resolution of incidents to minimize business disruption.

Requirements

Strong troubleshooting and issue isolation
Understanding of networking, systems, and cloud fundamentals
Incident management and escalation judgment
Effective collaboration and communication
Bachelor’s degree in information technology or related field
More advanced certifications or relevant experience
Network monitoring and performance tools
Servers, virtualization, and cloud platforms
ITSM and incident management systems
Log analysis and alerting tools

Responsibilities

Provide second-level operational support for network, system, and application incidents within the NOC environment.
Actively analyze alerts and incidents to diagnose root causes and perform remediation within defined authority and procedures.
Escalate complex issues to engineering or vendor teams with clear documentation, impact analysis, and troubleshooting details.
Support network devices, servers, virtualization platforms, cloud services, and critical business applications.
Monitor SLA adherence, incident trends, and recurring issues; recommend operational improvements.
Participate in incident bridges during major outages and contribute to restoration efforts and post-incident reviews.
Execute and validate planned changes, patches, and maintenance activities during approved change windows.
Update and improve runbooks, escalation paths, and operational documentation.
Assist with mentoring NOC Administrators and reviewing incident handling quality.
Collaborate with infrastructure, network, and security teams to improve system stability and monitoring coverage.