NOC Engineer

KeyPoint Credit Union•San Jose, CA

1d•$35 - $37•Hybrid

About The Position

We’re hiring a proactive, technically proficient IT Support Engineer that can work both independently and collaborate with cross-functional teams. This hybrid role blends remote troubleshooting with onsite support, ensuring seamless user experiences across desktop/laptop, mobile, and conference room environments. You’ll be with the Helpdesk Team who are the first line of defense for responding to technical issues. Resourceful in pursuing a solution that provides user satisfaction. Curious in exploring emerging technologies.

Requirements

2+ years of IT HelpDesk or desktop support experience
Proficiency in Microsoft O365, Active Directory, Windows environment
Hands-on experience with Apple/Android devices
Technical fluency with disk imaging/deployment tools (e.g., WDS, Acronis, or similar)
Experience supporting A/V setups and conferencing platforms
Familiarity with endpoint management tools (Intune, JAMF, etc.)
Strong troubleshooting skills and customer service mindset
Ability to work independently and collaboratively in a hybrid environment
Willingness to travel locally and provide weekend support on rotation
Interest in exploring new technologies, especially AI-driven tools and automation

Nice To Haves

Experience with ticketing systems (e.g., Solarwinds, ServiceNow, Jira, Zendesk)
Good interpersonal communication and time management
Curiosity about AI applications in IT support and workflow optimization

Responsibilities

Provide Tier 1 & Tier 2 support for desktop/laptop/mobile issues (Windows 10/11, Apple/Android OS) via our incident tracking system or support hotline
Support remote users via remote access tools and collaboration platforms
Perform disk imaging and deployment for new and reissued devices
Maintain and troubleshoot A/V systems in conference rooms (Zoom, Teams, etc.)
Coordinate end-to-end onboarding/offboarding – account setup, hardware deployment, application management and decommissioning procedures
Manage user accounts and permissions via Microsoft O365 and Active Directory
Participate in rotational weekend & on-call support coverage
Occasionally travel to remote Bay Area branches for onsite support
Document solutions, update knowledge base articles, and contribute to process improvement
Stay informed on emerging technologies, especially those with AI potential, and share insights with the team