NOC Manager
Socket Telecom•Columbia, MO
•Onsite
About The Position
In the role of NOC Manager, you will spend your time supporting the network and the network team. While overseeing the Network Operations Center to ensure stability, performance, and availability you will also lead a team of dedicated and talented engineers to drive continuous improvement in network monitoring and service delivery.
Requirements
- A degree in Telecommunication, IT, Computer Science, or related field preferred
- Experience working in Telecommunications
- Experience in a leadership role
- Strong understanding of telecom networks
- Ability to work in a 24/7 operations environment
- Extended periods of sitting at a workstation while monitoring multiple screens.
- Sufficient visual acuity to analyze network data and alerts
- Ability to be on call
Nice To Haves
- Strong incident management and troubleshooting expertise
- Experience in a 24/7 operations environment
- Excellent leadership, communication, and decision-making skills
- Ability to work under pressure in high-impact outage situations
Responsibilities
- Overseeing the Network Operations Center to ensure stability, performance, and availability.
- Leading a team of dedicated and talented engineers to drive continuous improvement in network monitoring and service delivery.
- Acting as the escalation point for major outages, coordinating engineering teams, managing emergency calls, and ensuring active troubleshooting to reduce Mean Time to Resolution (MTTR).
- Managing staffing, performance reviews, training, and preventing burnout for tier-1 and tier-2 technicians in a 24/7/365 environment.
- Continuously tracking Key Performance Indicators (KPIs) such as ticket volume, first-contact resolution rates, and Service Level Agreement (SLA) compliance.
- Ensuring Standard Operating Procedures (SOPs) and incident response playbooks are up to date.
- Overseeing the monitoring stack (like SolarWinds) and fine-tuning alert thresholds to eliminate "alert fatigue".
- Translating complex technical issues into clear updates for executive management, customer success teams, and high-value clients during incidents.
Benefits
- Competitive pay + bonus potential or performance-based commission
- Medical, dental, vision, life, and 401k with match
- Free coaching/counseling for employees & families
- Free fiber service (if available in your area)
- Tuition reimbursement for personal and professional growth
- Community engagement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
