NOC Engineer

As a Network Operations Center Engineer at Via, you will be responsible for monitoring Via's services and servers, handling incidents quickly and professionally to ensure high-level services availability and performance. You will also be managing internal notifications to update employees and management about any service degradation and changes of status. Additionally, you will work with R&D teams to resolve complex issues and implement timely solutions to customer issues. Studying towards a degree in Computer Science/Engineering/Information Systems or having experience in troubleshooting and providing support in a SaaS/IT environment is required for this role.

- Monitor Via's services and servers, handling incidents quickly and professionally to ensure high-level services availability and performance. - Responsible for monitoring infrastructure, cloud, servers, applications, operators, drivers, and riders worldwide. - Manage internal notifications to update Via's employees and management about any service degradation and changes of status. - Work with R&D teams to resolve complex issues. - Implement timely solutions to customer issues or escalate to another team internally when needed. - Work on additional different R&D tasks. - Troubleshoot and provide support in a SaaS/IT environment from a global company. - Highly service-oriented and empathetic. - Ability to work under pressure in stressful situations in a production environment. - Great sense of urgency to identify and triage incidents quickly. - Excellent communication skills in English and Hebrew (verbal and writing). - Fast learner, able to understand complex workflows quickly. - Team player excited about collaborating with others but also independent and able to "fly solo". - Scripting/Programming knowledge - advantage. - Basic understanding of monitoring concepts and management tools - advantage.

- Studying towards a degree in Computer Science / Engineering / Information Systems or similar areas. - Experienced with troubleshooting and providing support in a SaaS / IT environment, from a global company. - Highly service-oriented and emphatic. - Ability to work under pressure, in stressful situations, in a Production environment. - Great sense of urgency, to be able to identify and triage incidents quickly. - Excellent communication skills in English and Hebrew (verbal and writing). - A fast learner, able to learn and understand complex workflows quickly. - A team player, who is excited about collaborating with others but also independent and able to "fly solo". - Scripting/Programming knowledge - advantage. - Basic understanding of monitoring concepts and management tools - advantage.

- High-level services availability and performance - Monitoring infrastructure, cloud, servers, applications, operators, drivers, and riders - Timely solutions to customer issues - Collaboration with R&D teams - Troubleshooting and support in a SaaS/IT environment - Opportunity to learn and understand complex workflows quickly - Ability to work under pressure in a production environment - Excellent communication skills in English and Hebrew - Scripting/Programming knowledge (advantage) - Basic understanding of monitoring concepts and management tools (advantage) - Opportunity to be part of a diverse, inclusive, and authentic workplace