NOC Analyst - OP02134-01

Dev.Pro

7h • Remote

About The Position

At Dev.Pro, a US-based company, we're looking for contractors to work on projects that impact millions of people around the world. We are looking for individuals who share our values and passion for making a difference. We truly value what makes each person unique and are building a workplace that’s inclusive, friendly, and supportive. We invite a NOC Analyst to join our team, which is responsible for the continuous monitoring and maintenance of a mission-critical cloud environment. In this role, you’ll act as the primary point of contact for production alerts, identifying anomalies and performing initial triage using logs and metrics.

Requirements

• 2+ years of IT support and incident management experience, including triage, prioritization, and escalation.
• Experience with monitoring and observability tools (Datadog, LogicMonitor, or similar).
• Ability to navigate dashboards and perform log correlation.
• Solid understanding of DNS, load balancing, and HTTP/HTTPS protocols.
• Advanced English communication skills (written and verbal).
• Clear communication with technical teams and stakeholders during incident response.
• Ability to manage multiple priorities in fast-paced environments.
• Strong analytical and problem-solving skills with a methodical approach to troubleshooting.
• Strong sense of ownership and accountability with the ability to stay calm and organized during critical incidents.
• Disciplined approach to following operational processes and maintaining 24/7 shift coverage.
• Self-motivation with the ability to adapt and learn quickly.
• Understanding of security best practices (access control, data protection, phishing prevention, security policy compliance).

Nice To Haves

• Experience with ServiceNow and/or Jira Service Management.
• Experience using Slack or Microsoft Teams in a support environment.
• Experience in Help Desk, NOC, SOC, or L1/L2 technical support roles.
• Familiarity with AWS and Azure.
• Familiarity with Kubernetes and Docker.
• Exposure to PostgreSQL, MySQL, and Amazon RDS.
• Familiarity with GitHub Actions, Bitbucket, and Amazon SQS.

Responsibilities

• Act as the first responder for production alerts and incidents, ensuring timely detection, triage, and resolution.
• Monitor system health using Datadog, LogicMonitor, or similar observability and monitoring tools.
• Analyze logs, metrics, and traces to determine incident scope and impact.
• Manage the incident lifecycle, including triage, prioritization, and escalation coordination.
• Document and track incidents in ServiceNow and Jira Service Management.
• Coordinate with application and development teams, providing initial technical analysis to support faster resolution.
• Communicate clear, concise incident updates, translating technical status into actionable information.
• Maintain accurate incident records and provide structured shift handovers to incoming analysts.

Benefits

• Work hands-on with Datadog, LogicMonitor, ServiceNow in production support environments.
• Benefit from regular security awareness training to strengthen your security practices.
• Execute complex operational tasks, from failover procedures to strategic maintenance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed