NOC Analyst
Accenture•Calgary, AB
•CA$23 - CA$47•Onsite
About The Position
We are seeking a highly motivated NOC Analyst to join our Network Operations Center (NOC) team. The successful candidate will be responsible for monitoring, troubleshooting, and supporting enterprise network infrastructure, ensuring high availability and performance of corporate and operational networks. This role serves as the first line of support (L1), managing incidents, responding to alerts, and collaborating with internal teams, vendors, and field services to restore network services efficiently.
Requirements
- Minimum 2 years of experience working in network monitoring and management
- Hands-on router/switch/firewall management
- Certification in network technologies such as CCNA
Nice To Haves
- Strong documentation skills
- Excellent communication skills
- SD WAN and SD Access
Responsibilities
- Provide Level 1 support for network-related incidents and service requests across all priorities
- Manage and update tickets using ITSM tools
- Coordinate with Field teams, Vendors, Internal network/security teams
- Ensure all assigned tickets are actioned promptly and within SLA guidelines
- Document detailed updates, troubleshooting steps, and next actions in tickets
- Escalate complex or critical issues to L2/L3 teams with proper handover
- Monitor network infrastructure using tools such as Orion and NetScout
- Track: Network availability (nodes, links, circuits)
- Track: Performance metrics (CPU, memory, bandwidth utilization)
- Respond to alerts proactively to minimize downtime and service impact
- Respond to inbound calls and emails for network-related incidents
- Follow standardized call handling procedures for all interactions
- Coordinate with vendors and internal teams for issue resolution
- Ensure minimal call abandonment and timely response to escalations
- Monitor and action: Unassigned incident queues, NOC/shared mailboxes
- Track planned outages, maintenance notifications, and vendor communications
- Send service notifications and awareness updates to stakeholders as required
- Perform initial troubleshooting of network issues including connectivity failures, device/node outages, performance degradation, and identify recurring issues and escalate appropriately
- Follow up on vendor actions and ensure timely resolution
Benefits
- Information on benefits is here
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
