NOC Analyst (Mid-Level)
About The Position
NTT DATA is hiring a NOC Analyst to support continuous availability and performance of a client’s enterprise network infrastructure. The role provides Tier 2 investigation and resolution of enterprise LAN/WAN incidents, restoring network services and sustaining operational performance. The analyst performs advanced network monitoring, troubleshoots complex connectivity and performance issues, supports incident resolution, and coordinates restoration across geographically distributed environments. The position supports the operational resilience of critical security systems and involves enterprise-scale networking technologies.
Requirements
- At least 6 years of enterprise NOC, network operations, troubleshooting, or incident restoration experience.
- An active network or cybersecurity certification, such as Cisco CCNA, CompTIA Network+, CompTIA Security+ CE, Juniper JNCIA, or an equivalent qualification validated against the assigned 8140 work role.
- Ability to work on-site in Springfield, Virginia, including rotating shifts, nights, weekends, and federal holidays as needed for 24x7x365 operations.
- Active Top Secret Security Clearance.
Nice To Haves
- Strong TCP/IP, BGP/OSPF fundamentals, VLANs, routing/switching, DNS/DHCP, firewalls, VPNs, load balancing, and packet-level troubleshooting.
- Experience in geographically distributed enterprise operations, circuit-provider escalations, cloud connectivity, Cisco/Juniper networks, and ServiceNow.
- Clear written and verbal communication, accurate ticket documentation, adherence to standard operating procedures, and effective coordination during time-sensitive incidents.
Responsibilities
- Diagnose enterprise LAN/WAN, routing and switching, firewall, VPN, connectivity, and circuit failures using monitoring telemetry, logs, and troubleshooting tools.
- Investigate capacity, latency, packet loss, interface errors, path instability, and other incidents, and execute authorized restoration procedures.
- Coordinate service restoration with infrastructure teams, telecommunications providers, cloud operations, and external vendors.
- Track incident lifecycle, technical findings, workarounds, root-cause inputs, and restoration steps in ServiceNow or comparable ITSM tools.
- Escalate specialized engineering issues while supporting junior analyst coaching, shift coordination, and operational handoffs.
- Implement preapproved operational changes when authorized and comply with formal change/configuration management and security processes.
Benefits
- Medical, dental, and vision insurance with an employer contribution
- Flexible spending or health savings account
- Life and AD&D insurance
- Short- and long-term disability coverage
- Paid time off
- Employee assistance
- 401(k) program with company match
- Additional voluntary or legally required benefits
- Potential incentive compensation based on individual and/or company performance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
