Analyst, Mid-Level - IT

HILLANDALE GETTYSBURG • Gettysburg, PA

4d

About The Position

The IT Mid-Level Analyst supports the continued development of the organization’s systems and infrastructure. The role combines network, systems, user, and database management responsibilities in a dynamic, fast-paced IT organization. The successful candidate uses technical judgment, clear communication, initiative, and a customer-service mindset to support internal customers and business systems.

The analyst manages project-oriented work, maintains infrastructure and business applications, provides end-user support, and coordinates with IT vendors. The position supports physical and virtual servers, backups, and network infrastructure across multiple locations, and performs SQL database administration, including backup and restore activities.

Requirements

• Five years of experience working or studying in the information technology field.
• Strong understanding of Microsoft operating systems, including Windows 11, Windows Server 2022 or later, and Office 365.
• Solid understanding of Microsoft Active Directory, Group Policy, Windows security permissions, and VMware vSphere 8.0 and above.
• Working knowledge of TCP/IP, VoIP, VPN, Ubiquiti Networks, routing, and troubleshooting.
• Strong interpersonal and communication skills, including the ability to explain solutions clearly to technical and non-technical audiences.
• Exceptional technical acuity, problem-solving ability, and individual initiative.
• Ability to manage multiple priorities effectively and understand business needs alongside technical requirements.
• Ability to lift up to 40 pounds and perform walking, bending, lifting, climbing, and repetitive-motion activities.
• Ability to work on systems in warehouses, coolers, and processing environments.

Nice To Haves

• Associate's or bachelor's degree in a related field preferred.
• Cybersecurity knowledge and familiarity with Barracuda Spam Filter preferred.
• Familiarity with Citrix XenApp Server.

Responsibilities

• Manage and complete project-oriented work.
• Perform SQL database administration, including backup and restore activities.
• Maintain infrastructure supporting business operations, including hardware, networks, operating systems, applications, and telecommunications.
• Support physical and virtual servers and backups across multiple locations.
• Support network infrastructure, including LAN, Wi-Fi, WAN, VPN, firewalls, switches, access points, routers, and VoIP phone systems.
• Support business applications, workflows, and end-user systems.
• Coordinate with IT vendors to support organizational needs.
• Assist with end-user issues through the ticket system.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed