Analyst, Mid-Level - IT

HILLANDALE GETTYSBURG LLC • Gettysburg, PA

7h

About The Position

The IT Mid-Level Analyst supports the continued development of the organization’s systems and infrastructure. The role combines network, systems, user, and database management responsibilities in a dynamic, fast-paced IT organization. The successful candidate uses sound technical judgment, clear communication, initiative, and a customer-service mindset to support internal customers and business systems.

Requirements

• Five years of experience working or studying in the information technology field.
• Strong understanding of Microsoft operating systems, including Windows 11, Windows Server 2022 or later, and Office 365.
• Solid understanding of Microsoft Active Directory, Group Policy, Windows security permissions, and VMware vSphere.
• Working knowledge of TCP/IP, VoIP, VPN, Ubiquiti Networks, routing, and troubleshooting.
• Strong interpersonal and communication skills, including the ability to explain solutions clearly to technical and non-technical audiences.
• Exceptional technical acuity, problem-solving ability, and individual initiative.
• Ability to manage multiple priorities effectively and understand business needs alongside technical requirements.
• Ability to lift up to 40 pounds and perform walking, bending, lifting, climbing, and repetitive-motion activities.
• Ability to work on systems in warehouses, coolers, and processing environments.

Nice To Haves

• Associate's or bachelor's degree in a related field.
• Cybersecurity knowledge and familiarity with Barracuda Spam Filter.

Responsibilities

• Manage and complete project-oriented work.
• Perform SQL database administration, including backup and restore activities.
• Maintain infrastructure supporting business operations, including hardware, networks, operating systems, applications, and telecommunications.
• Support physical and virtual servers and backups across multiple locations.
• Support network infrastructure, including LAN, Wi-Fi, WAN, VPN, firewalls, switches, access points, routers, and VoIP phone systems.
• Support business applications, workflows, and end-user systems.
• Coordinate with IT vendors to support organizational needs.
• Assist with end-user issues in the ticket system.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed