Intern - NOC Analyst (HD)

Aspire Technology Partners, LLC.•Eatontown, NJ

23h•Onsite

About The Position

The NOC Intern is an entry-level position that will aid in the day-to-day operations of the Network Operations Center. This role will largely focus on internal support but will also allow some opportunities to interact with our Managed Service Clients. Interns will be trained on our process and will assist our staff with troubleshooting when necessary. Due to the nature of this position, the candidate will be required to work from our Main office and may include occasional visits to client locations (within NJ).

Requirements

High School diploma
6+ months experience working with and understanding of basic networking, routers, switches, firewalls, and wireless devices. (or equivalent studies)
Experience using the Windows operating system (8, 10, 11)
Proficient using Word, Excel, and PowerPoint.
Excellent Interpersonal Skills (develop and maintain strong working relationships)
Strong work ethic
Excellent written and verbal communication skills with focus on customer satisfaction
Ability to prioritize and multi-task
Strong organizational skills
Professional customer service skills
Proactive approach and good troubleshooting techniques
Strong problem-solving skills with an emphasis on quick problem resolution
Attentive and detail oriented

Nice To Haves

Active Directory
Cloud/On-Prem Calling Services
Meraki Dashboard

Responsibilities

Onboarding/Offboarding internal users
Help maintain internal equipment inventory
End user support with applications/hardware configurations
Imaging Laptops utilizing the Microsoft Toolset
Troubleshooting of basic network topologies (Small Office)
Perform minor patches to endpoints/servers
Troubleshoot issues with backup systems
Act according to all NSOC procedures and processes.
Work within our ITSM platform to properly assign tickets
Understand the lifecycle of a ticket according to ITILv4 standards
Package and prepare equipment for shipping
Client visits to assist engineering staff
Perform MACDs(Move, Add, Change, Delete) in various systems
Handle calls from our clients in a professional and courteous manner
Assist NOC staff with troubleshooting both internal client facing issues
Update or create documentation on NOC processes
Maintain a timesheet tracking activities performed within our ITSM platform with detailed notes