NOC Analyst

TEKsystems

1d•Hybrid

About The Position

Our client is seeking a Level 2 Network Operations Center Technician for various shifts, including Weekend Days and Overnights. The role involves working a schedule of Thur-Sat 7a-7p with every other Wednesday, leading to overtime one week and 36 hours on alternate weeks, or 7p-7a Sun-Tue with every other Saturday, with some flexibility for overnights. This position is 80% remote but requires periodic travel to Owings Mills, MD. The technician will be the first level of troubleshooting and escalation for Enterprise, Network-Device, and Systems Servers within a 24x7 NOC environment. Responsibilities include maintaining the reliability of Network Systems using HP Openview's Management suite, with a strong background in Network Operations, Cisco Devices, Windows Servers, and utilizing SNOW for ticketing. This role emphasizes a Tier 2 diagnostic and troubleshooting approach.

Requirements

3-4 years working knowledge of enterprise IT network and systems management tools (experience with HP OpenView or Spectrum Troubleshooting Cisco Devices/Ports, Lan Circuits, VPN and VLans).
Understanding of telecom topology and fiber for understanding outages.
Cisco Routing Switching Support Experience including port configuration, basic commands, and troubleshooting for multi campus, complex networks.
Heavy Network Diagnostics and troubleshooting (NNMi- tooling) involving Operational Demand Requests such as DNS, DHCP, Server or Network changes.
Ability to log into a Server, reset logs, reset a Server, understand patching and server functionality.
Extensive Network Monitoring experience, understanding monitoring tools (NNMi) and leveraging SNOW for ticketing.
Strong background in Network Operations, Cisco Devices, Windows Servers.
CCNA.

Responsibilities

Serve as the first level of troubleshooting and escalation for the Enterprise, Network-Device and Systems Servers.
Work with other analysts within the 24x7 NOC Environment.
Maintain the reliability of Network Systems utilizing HP Openview's Management suite of products.
Ensure reliability of the Network Infrastructure (primarily Cisco environment/Cisco Devices, and telecommunications infrastructure that would include DWDM, Sonet, Fiber and MPLS-Verizon).
Perform Break/Fix of CEG Network Devices, Cisco 6500/7200 and triage problems and resolution.
Perform network diagnostics to remediate detected/reported network incidents.
Perform scheduled network configuration changes (SW/HW).
Work with groups within IT Infrastructure and IT Applications in resolving problem issues.