NOC Analyst

TEKsystems • Anchorage, AK

2d • $30 - $35 • Onsite

About The Position

Position Summary
The Level One Service Desk Technician (Network Support) serves as the first point of
contact for users experiencing network connectivity or infrastructure-related issues. This
role focuses on identifying, troubleshooting, and resolving basic network incidents, as well
as escalating more complex problems to higher-level engineers. The technician plays a key
role in maintaining stable and secure network operations across the organization.

Requirements

• Customer Service & Proactiveness: Excellent customer service, promptness, responsibility, meeting SLAs, willingness to call clients and ask questions, proactive communication, and assertiveness.
• Technical Aptitude: Basic knowledge of switching, routing, firewalls, IP connectivity, and familiarity with tools like SolarWinds, ConnectWise, Automate, ServiceNow, or ManageEngine.
• Willingness to Learn & Adaptability: Eagerness to learn new technologies, ability to navigate and multitask in a fast-paced environment, and comfort with being uncomfortable.
• Willing to work night shift

Responsibilities

• Frontline Network Support: o Respond to user reports of connectivity issues, VPN access failures, slow network performance, or Wi-Fi disruptions.
• Provide first-line diagnostics for routers, switches, access points, and cabling connectivity.
• Monitoring and Reporting: o Use network monitoring tools (e.g., PRTG, SolarWinds, Nagios, or similar) to identify and log potential network outages or degradations.
• Escalate recurring or major network issues to Level Two Network Technicians or Network Engineers.
• Incident and Request Management: o Accurately log and track tickets in the ITSM system (e.g., ServiceNow, Jira, or ManageEngine).
• Ensure all incidents are categorized, prioritized, and updated in accordance with Service Level Agreements (SLAs).
• Network Troubleshooting: o Assist users with LAN/WAN connectivity, DNS/DHCP issues, and VPN setup or password resets.
• Verify device configurations such as IP addressing, gateway, and VLAN assignment under supervision.
• Conduct basic network cable testing and port tracing.
• User Device Support: o Support endpoint network configurations (wired and wireless).
• Assist with configuration and testing of network printers, VoIP phones, and other IP-enabled devices.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees