NOC Analyst (2nd Shift)
About The Position
Acumen Technology is looking for a confident and passionate NOC Analyst to join our team for a second shift (3:00 PM–12:00 AM, Monday–Friday). We’re looking for IT professionals who understand that the client experience is just as important as knowing the right buttons to press and who believe you can have fun while doing great work. Based out of Music City, Nashville, TN, Acumen Technology is a leading Managed Services Provider specializing in financial institutions, healthcare, and security‑focused organizations that take IT seriously and do it right. Being part of our team means weekly in‑office lunches, awesome company events, a comprehensive benefits package, and most importantly, training in the ability to hold conversations using nothing but GIFs. This role is primarily a NOC Analyst I position, with additional responsibility supporting after‑hours calls during the second shift. When complex issues arise, you won't be alone. Tier 1, Tier 2, and Tier 3 engineers are available on‑call to assist and escalate as needed.
Requirements
- Intermediate understanding of operating systems, business applications, printing systems, and network systems.
- Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
- Ability to multi-task and adapt to changes quickly.
- Technical awareness: ability to match resources to technical issues appropriately.
- Understanding of support tools, techniques, and how technology is used to provide services.
- Typing skills to ensure quick and accurate entry of service request details.
- Self-motivated with the ability to work in a fast moving environment..
- Must be able to lift up to 50 pounds and be able to be on your feet for extended periods of time
Responsibilities
- Client Backup Checks
- Review and verify the success of scheduled backups across multiple platforms and clients.
- Alert Triage
- Monitor, review, and troubleshoot automated alerts generated by Acumen’s systems.
- Service Ticket Management
- Triage and troubleshoot tickets assigned to the team; escalate to higher‑tier resources when appropriate.
- After‑Hours Call Support
- Field and respond to incoming after‑hours client calls during the second shift, resolving issues within scope or escalating appropriately.
- Disaster Recovery Testing
- Deploy and document virtual environments in the cloud using client backup solutions.
- New Client Onboardings
- Assist with onboarding new clients into Acumen’s systems and tools.
- Tool Management & Monitoring
- Manage and support Acumen’s monitoring, management, and security platforms across clients.
- Continuous Improvement
- Identify opportunities to improve monitoring coverage using existing tools or new solutions.
- Documentation & Time Tracking
- Accurately track time and maintain detailed documentation within service tickets.
- Client Communication
- Provide clear, professional communication to clients during troubleshooting and incident response.
- Have fun working
- Be serious about mastering technology
- Be located in or directly around Nashville, TN or be willing to relocate.
Benefits
- 100% employer paid health insurance (medical and dental)
- Mileage and phone reimbursement
- Fun working environment and culture
- 401k with a maximum 4% match.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
