Nightlife Support Associate - VIP Marketing Nightlife New York

Tao Group Hospitality•New York, NY

13h•Onsite

About The Position

The Nightlife Support Associate assists the VIP Host team during venue operations to seat guests and make table transfers, including condensing the room. Associates will stay attentive on Radio and Cell Phone for constant communication throughout operation hours, including instructions from the Lead hosts to provide excellent Hospitality to our guests. The position facilitates all guest reservation requests promptly and without error, ensures guests are aware of events and supports the execution of them, maintains a high level of visibility throughout the facility, and builds guest loyalty by exceeding all expectations in service and dependability. The position will report to all scheduled duties in a timely manner and collaborate with all departments to ensure total guest satisfaction.

Requirements

Experience in hospitality or equivalent related Hospitality experience preferred
Experience in a high-volume restaurant/nightclub/lounge preferred.
Ability to write, read, and verbally communicate
Must have good positive energy throughout the day
Must be able to print legibly for Team Members, management, and guests to read
Must be able to stand for extended periods of time
Must be able to move quickly
Must be able to push and lift up to 75 lbs. with or without assistance
Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
Exposure to cleaning materials
Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
Maintain a professional, neat, and well-groomed appearance adhering to Company standards
Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
Ability to maintain confidentiality
Ability to handle a fast-paced, busy, and somewhat stressful environment

Nice To Haves

Tao Group Hospitality in-venue VIP Marketing Host training

Responsibilities

Maintain VIP table reservations/ guest list at assigned branded location
Enter all VIP table reservations into the company system including the guest’s full name, cell number, and email address at branded location.
Complete all assigned data collection, marketing, and social media tasks per management’s requests
Maintain professionalism at the workplace and with co-workers and patrons
Alert and get approval for all breaks, leave of rotation, or duties which you cannot perform at the time they were assigned to you
Maintain a consistent and high level of guest list productivity
Be attentive to all company-related events and upcoming venues and changes
Responsible for maintaining the workstation/podium in a neat and orderly fashion
Maintain and promote a friendly atmosphere for customers and staff
Provide customers with information and directions
Inform management of any complaint, comments, or incident
Appear in dress code for all shifts at your scheduled time
Comply with cross-promotion of all venues and when needed
Not to give Company collateral or business cards to any questionable or known individuals who sell collateral or misrepresent the company.
Assists and/ or completes additional tasks as assigned
Promote Tao Group Restaurants to all guests prior to visiting the nightclub to meet stated revenue goals per position
Assist and/ or complete additional tasks as assigned