VIP Marketing Specialist

Cherokee Nation Businesses • Catoosa, OK

1d

About The Position

This position is responsible for cultivating relationships with high-value guests on the gaming floor. The specialist serves as a key point of contact, evaluating guest activity to determine appropriate complimentary offers and maintaining regular communication through outbound calls and follow-ups. The role also supports marketing initiatives by assisting with promotions, events, and shows, while ensuring a seamless and positive guest experience, including accurate hotel reservations.

Requirements

• High School Diploma and 0-2 years of player development and/or marketing experience, or an equivalent combination of education and experience.
• Effective written and verbal communication, presentation, and computer skills, including working knowledge of Microsoft Office products.
• Ability to work independently with limited supervision in a fast-paced environment.
• Knowledge of customer service principles, including needs assessments and satisfaction evaluation.
• Ability to obtain and maintain licensing by the appropriate gaming authority.
• Must have and maintain a valid driver’s license.

Nice To Haves

• An Associate’s degree in marketing is preferred.

Responsibilities

• Develop and maintain relationships with new and targeted guests, providing regular follow-up.
• Evaluate guest play to determine and provide appropriate complimentary offers.
• Maintain knowledge of casino promotions, special events, and shows.
• Assist in the execution of promotions, events, and shows.
• Make outbound calls to preferred guests regarding promotions and events.
• Ensure hotel reservations are made accurately and efficiently for guests.
• Support the property host as needed.
• Maintain knowledge of all casino gaming policies and procedures.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees