VIP Marketing Strategy and Support Specialist - Corporate (Las Vegas)
Caesars Entertainment•Las Vegas, NV
•Onsite
About The Position
The VIP Marketing Strategy and Support Specialist is responsible for assisting ESS VIP leadership with implementing, executing, and measuring initiatives across Caesars Entertainment. This role will work collaboratively with the manager to ensure effective execution of VIP strategies and support all ongoing ESS VIP operational processes.
Requirements
- Must be 21 years of age or older
- One to three years of successful experience in casinos/hotels, customer service, or sales
- Knowledge and experience with Microsoft programs
- Excellent interpersonal, problem solving, communication, leadership, and analytical skills
- Ability to drive marketing strategies across multiple locations
- A systematic and process oriented mindset to ensure seamless end-to-end customer experiences
- Capacity to thrive in an environment that is diverse, production-oriented, fast-paced, and deadline driven, while prioritizing and flexing to accommodate last minute requests
- Can work independently of others to perform duties
- Ability to collaborate in a team environment that fosters dependability, accountability, support, assistance, and flexibility
Nice To Haves
- College degree preferred
- Excel, Access, and PowerPoint preferred
- Willingness to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
Responsibilities
- Assist manager in tracking commitments and deliverables, defining data trends, and recommending changes to make meaningful process improvements
- Coordinates the implementation and adoption of all new initiatives and policies, including sales performance programs
- Serves as a customer service liaison between ESS VIP leadership and the VIP network
- Works with manager to optimize effective use of contact, sales, and service strategies
- Assists with the utilization of tools and programs and the associated guideline adherence
- Monitors and responds to questions submitted by the VIP network
- Supports defining VIP segmentation by establishing sound criteria and enforcing standards
- Contributes to the facilitation and maintenance of the Casino Marketing sales performance culture
- Ability to travel
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
