Nightlife Captain | MILA Lounge

Riviera Dining Group•Miami Beach, FL

About The Position

Riviera Dining Group is seeking polished, service-driven Captains to lead and elevate the guest experience in a fast-paced luxury dining environment at MILA Lounge. The role requires exceptional attention to detail, leadership, and a deep understanding of food and beverage service. Captains orchestrate seamless service, guide guests through their dining journey, and ensure interactions reflect high standards of hospitality, precision, and professionalism. The position involves leading service flow, communicating orders and requests, presenting food and beverages, maintaining expert menu and beverage knowledge, supporting wine service, and ensuring service areas are ready, clean, and organized. Captains also uphold quality, sanitation, health, and safety standards; collaborate with colleagues and management; and provide prompt, attentive, personalized service. The role includes physical work such as standing for extended periods and frequently lifting up to 50 pounds. The listed duties are not exhaustive, and RDG may modify or reassign responsibilities.

Requirements

At least 2 years of experience in a high-volume, upscale, or fine dining restaurant environment.
Strong knowledge of food, wine, cocktails, and elevated service standards.
Excellent communication, organizational, and multitasking skills.
Professional demeanor and a strong focus on hospitality and guest experience.
Proven leadership skills and ability to guide and support team members.
Self-motivated, detail-oriented, and performance-driven.
Ability to perform basic arithmetic and manage time effectively.
Ability to follow recipes and maintain confidentiality of company information.
Ability to stand for extended periods and frequently lift up to 50 pounds.
Flexible availability, including evenings, weekends, and holidays.

Nice To Haves

Food handling certification in compliance with state regulations is preferred.

Responsibilities

Lead the flow of service by greeting guests, guiding them through the menu, and ensuring a seamless, elevated dining experience.
Communicate guest orders and requests clearly and accurately to servers and support staff.
Present and announce food and beverage selections with precision, professionalism, and confidence.
Maintain expert knowledge of menus, ingredients, preparation methods, and allergy considerations.
Demonstrate knowledge of cocktails, spirits, wine pairings, beer, and non-alcoholic beverages.
Support wine service, including presentation, decanting, and appropriate glassware usage.
Ensure service standards, policies, and procedures are consistently followed.
Review daily prep lists and confirm service elements are ready before each shift.
Maintain quality control by following portion sizes, preparation standards, and presentation guidelines.
Oversee cleanliness, organization, and maintenance of tableside service areas and equipment.
Anticipate guest needs and provide prompt, attentive, personalized service.
Foster communication and collaboration with team members and management.
Handle, store, and rotate products properly to maintain quality and minimize waste.
Report equipment issues or product concerns to management promptly.
Comply with sanitation, health, and safety standards.
Demonstrate professionalism, leadership, and a performance-driven mindset.
Follow recipes, manage time effectively, perform basic arithmetic, and maintain confidentiality of company information.