Night Supervisor

Robin • Glasgow, IL

15h • Onsite

About The Position

The Glasgow Marriott Hotel is seeking a confident, proactive and guest-focused Night Supervisor to join its Front Office team. The role is responsible for the smooth overnight operation of the hotel, providing operational leadership and ensuring the safety and security of guests, associates and property. The Night Supervisor oversees Front Office operations, handles guest concerns, supports the night team and ensures the Night Audit is completed accurately while maintaining Marriott service standards.

This role suits an experienced hotel professional who takes ownership, makes decisions and delivers exceptional hospitality. The Night Supervisor also supports training and development of night associates and contributes to guest satisfaction and the hotel’s overnight operational performance.

Requirements

• Previous experience in a hotel Front Office or supervisory role is essential.
• Strong leadership skills and confidence making decisions independently.
• Excellent communication, problem-solving and guest service skills.
• Strong attention to detail and financial awareness.
• Knowledge of hotel security, emergency procedures and health and safety.
• Reliable, organised and proactive, with the ability to remain calm under pressure.

Nice To Haves

• At least one year of Opera PMS experience is preferred.
• Experience with Night Audit procedures and hotel financial reconciliation is highly desirable.
• Personal Licence Holder and/or First Aid trained is advantageous but not essential.

Responsibilities

• Oversee the smooth running of the hotel overnight, providing operational leadership and management support.
• Supervise Front Office operations and maintain high standards of guest service.
• Manage guest check-ins, check-outs, room allocations and enquiries, and resolve complaints and concerns professionally.
• Take ownership of guest issues, including walked guests, ensuring appropriate resolutions and accurate reporting.
• Oversee and complete the Night Audit, balancing hotel outlets against Opera PMS and resolving discrepancies.
• Ensure accurate financial reporting and transaction reconciliation, and manage credit and the security of departmental cash, keys and valuables.
• Maximise hotel revenue through upselling and adherence to the hotel’s sales and yield strategy.
• Conduct regular security checks and patrols to maintain a safe environment for guests and associates.
• Apply emergency, fire, health and safety procedures and take control when required.
• Maintain Marriott brand standards, company procedures and operational standards.
• Provide clear shift handovers and support the training and development of night associates.

Benefits

• Discounted stays and dining across Marriott properties worldwide.
• Free use of the Glasgow Marriott Leisure Club.
• Access to discounts, rewards and perks with leading brands.
• Complimentary meals while on shift.
• Staff parking.
• Ongoing Learning & Development opportunities.
• Employee Assistance Programme.
• Access to a dedicated benefits platform.
• Opportunities to develop a career within a globally recognised hospitality brand.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed