Night Service Manager | Kitchen Exhaust Cleaning (KEC)

Nelbud•Franklin Park, IL

About The Position

NELBUD is seeking a hands-on Night Service Manager to lead overnight kitchen exhaust cleaning operations. The manager oversees multiple Lead Technicians and their crews, coaches and develops employees, and ensures work is completed safely, efficiently, on schedule, and to company quality standards. The role also includes customer communication, resolving service concerns, inspecting completed work, and maintaining equipment, tools, and company vehicles. Shifts are overnight and typically begin between 6:00 PM and midnight, depending on customer schedules. Candidates must be flexible with varying overnight schedules based on business needs. This is a hands-on field leadership role that involves working in commercial kitchens, on ladders and rooftops, and in confined spaces.

Requirements

Previous leadership experience as a Supervisor, Lead, or Manager.
Experience in kitchen exhaust cleaning or related field service operations.
Strong leadership, communication, and problem-solving skills.
Excellent organizational and time-management abilities.
Customer-focused mindset and commitment to quality service.
Basic computer proficiency, including Microsoft Office.
Ability to maintain confidentiality and professionalism.
Flexibility to work varying overnight schedules based on business needs.
At least 20 years of age.
Valid driver's license, at least three years of driving experience, and ability to meet NELBUD's driving standards.
Ability to work on ladders and rooftops and in confined spaces around commercial kitchen exhaust systems.
Ability to lift and carry equipment weighing up to 50 pounds.
Ability to work in commercial kitchens around grease, heat, and cleaning chemicals.
Ability to stand, bend, climb, kneel, and work throughout the shift.
Ability to work indoors and outdoors in varying weather conditions.

Responsibilities

Lead, coach, and develop Lead Technicians and their crews.
Provide hands-on training, guidance, and performance feedback.
Foster accountability, teamwork, and safety, and support employee development and operational improvement.
Plan and coordinate nightly job assignments.
Ensure projects are completed safely, efficiently, and on schedule.
Conduct quality inspections before crews leave each job site.
Ensure compliance with company safety policies and OSHA standards.
Maintain equipment, tools, and company vehicles.
Monitor productivity and nightly performance goals.
Review reports and documentation for accuracy.
Communicate professionally with customers, address service concerns, and help resolve field issues.
Represent NELBUD professionally and support excellent customer service.