Night Service Manager | Kitchen Exhaust Cleaning (KEC)
About The Position
NELBUD is hiring a hands-on Night Service Manager to lead overnight kitchen exhaust cleaning (KEC) field operations. The role oversees multiple Lead Technicians and their crews, ensuring nightly projects are completed safely, efficiently, on schedule, and to company quality standards. The manager coaches and develops team members, supports operational improvement, and helps deliver professional customer service. Shifts are overnight and typically begin between 6:00 PM and midnight, depending on customer schedules. Candidates must be flexible with varying overnight schedules based on business needs. This is a hands-on position involving work on ladders and rooftops, in confined spaces and commercial kitchens, and in indoor and outdoor settings.
Requirements
- Previous leadership experience as a Supervisor, Lead, or Manager.
- Experience in kitchen exhaust cleaning or related field service operations.
- Strong leadership, communication, and problem-solving skills.
- Excellent organizational and time-management abilities.
- Customer-focused mindset and commitment to quality service.
- Basic computer proficiency, including Microsoft Office.
- Ability to maintain confidentiality and professionalism.
- At least 20 years of age.
- Valid driver's license, at least three years of driving experience, and ability to meet NELBUD's driving standards.
- Ability to work on ladders and rooftops and in confined spaces around commercial kitchen exhaust systems.
- Ability to lift and carry equipment weighing up to 50 pounds.
- Ability to work around grease, heat, and cleaning chemicals in commercial kitchens.
- Ability to stand, bend, climb, kneel, and work throughout the shift.
- Ability to work indoors and outdoors in varying weather conditions.
- Flexibility to work varying overnight schedules based on business needs.
Responsibilities
- Lead, coach, and develop Lead Technicians and their crews.
- Provide hands-on training, guidance, and performance feedback.
- Foster accountability, teamwork, and safety, and support employee development and operational improvement.
- Plan and coordinate nightly job assignments.
- Ensure projects are completed safely, efficiently, and on schedule.
- Conduct quality inspections before crews leave each job site.
- Ensure compliance with company safety policies and OSHA standards.
- Maintain equipment, tools, and company vehicles.
- Monitor productivity and nightly performance goals.
- Review reports and documentation for accuracy.
- Communicate professionally with customers, address service concerns, and help resolve field issues.
- Represent NELBUD professionally and support excellent customer service.
Benefits
- Competitive pay
- Career advancement opportunities
- Paid training and ongoing development
- Insurance benefits, including medical, dental, vision, life, and disability
- 401(k)
- Paid time off and holidays
- Company vehicle for qualified drivers
- Employee assistance program
- A culture built on teamwork, safety, and professional growth
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
