Night Room Attendant
About The Position
The Night Room Attendant ensures guestrooms and corridors meet Loews’ standards during evening and overnight hours. The role completes turn-down service, responds to late-night guest requests, refreshes stayover rooms, and supports quick-turn and late-departure cleans to create a calm, polished environment for guests. The attendant cleans and inspects guest rooms, bathrooms, corridors, and service areas; replenishes supplies; maintains room and linen-cart readiness; and updates room statuses and records in property systems. The position requires discretion around guests and their belongings, adherence to safety and chemical-handling procedures, and coordination with Housekeeping, Front Office, and Engineering. The schedule may vary to reflect business needs.
Requirements
- Previous housekeeping or room attendant experience is preferred; luxury or high-occupancy hotel experience is a plus.
- Strong attention to detail and time-management skills, with the ability to work independently during overnight hours.
- Knowledge of cleaning procedures, chemical safety, and room inspection standards.
- Basic proficiency with Microsoft Teams, Outlook, and housekeeping systems or devices used for room-status updates.
- Effective communication and guest-service skills.
- High level of integrity, discretion, and reliability.
- Ability to regularly lift 40 pounds; reach, bend, crouch, kneel, push, pull, and walk; and stand and move carts for several hours at a time.
- Ability to work varying schedules to reflect business needs.
Nice To Haves
- Luxury or high-occupancy hotel experience.
- Multilingual abilities.
Responsibilities
- Perform turn-down service to brand standards, including bed preparation, amenity placement, lighting adjustments, and curtain checks.
- Refresh stayover rooms and clean late check-in rooms; replenish towels, amenities, glassware, and supplies.
- Respond promptly and professionally to guest requests, including requests for pillows, blankets, amenities, cribs, and rollaways.
- Secure rooms when occupied or unattended and protect guest belongings and privacy.
- Dust, vacuum, and sanitize guest rooms and bathrooms using approved methods and chemicals, while following green and sustainability practices.
- Inspect and clean mirrors, fixtures, vents, and high-touch points; verify lights, televisions, and thermostats function properly.
- Maintain corridor and service-area cleanliness, remove trash and room-service items, and reset linen closets and carts.
- Follow safety protocols, including chemical labeling and SDS procedures, PPE use, and ergonomic practices; report hazards promptly.
- Follow brand standards for room setup, amenities, and inspection checklists; update room status in property systems.
- Report maintenance issues through work orders and coordinate access with Engineering.
- Stock and organize linen closets and carts at the beginning and end of shifts, conduct counts, and minimize waste and shrinkage.
- Log completed rooms, special requests, and lost-and-found items accurately while maintaining confidentiality and chain of custody.
- Support quick-turn and late-departure cleans and communicate status changes to Front Office.
- Comply with legal policies and requirements to protect the property’s livelihood and reputation.
- Attend work regularly, participate in mandatory training sessions and meetings, and perform other duties as assigned.
Benefits
- Competitive health and wellness benefits
- 401(k) and company match
- Paid sick days
- Vacation
- Paid holidays
- Paid bereavement
- Paid pet bereavement
- Training and development opportunities
- Career growth opportunities
- Tuition reimbursement
- Pet insurance
- Complimentary meals in the Team Member Café while working
- Team Member hotel rates
- Other discounts and perks
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
