Night Room Attendant

Loews Hotels • Miami Beach, FL

6d

About The Position

The Night Room Attendant ensures guestrooms and corridors meet Loews’ standards during evening and overnight hours. The role performs turn-down service, responds to late-night guest requests, refreshes stayover rooms, and supports quick-turn cleans while maintaining a calm, polished environment for guests.

The attendant follows brand, safety, chemical-handling, and sustainability practices; protects guest privacy and belongings; maintains room, corridor, linen closet, and cart cleanliness; updates room statuses and logs; and reports maintenance issues while coordinating with Engineering and Front Office. The position requires regular attendance and may involve varying schedules based on business needs.

Requirements

• Previous housekeeping or room attendant experience is preferred.
• Strong attention to detail and time-management skills, with the ability to work independently during overnight hours.
• Knowledge of cleaning procedures, chemical safety, and room inspection standards.
• Basic proficiency with Microsoft Teams, Outlook, and housekeeping systems or devices used for room status updates.
• Effective communication and guest service skills.
• High integrity, discretion, and reliability.
• Ability to regularly lift 40 pounds and reach, bend, crouch, kneel, push, pull, walk, and stand and move carts for several hours at a time.
• Ability to work varying schedules to reflect business needs.

Nice To Haves

• Experience in a luxury or high-occupancy hotel environment.
• Multilingual abilities.

Responsibilities

• Perform turn-down service to brand standards, including bed preparation, amenity placement, lighting adjustments, and curtain checks.
• Complete stayover refreshes and late check-in cleans, replenishing towels, amenities, glassware, and supplies.
• Respond promptly and professionally to guest requests for items such as pillows, blankets, amenities, cribs, and rollaways.
• Secure rooms when occupied or unattended and safeguard guest belongings and privacy.
• Dust, vacuum, and sanitize guest rooms and bathrooms using approved methods and chemicals, following green and sustainability practices.
• Inspect and clean mirrors, fixtures, vents, and high-touch points; verify that lights, televisions, and thermostats function properly.
• Maintain corridor and service-area cleanliness, remove trash and room-service items, and reset linen closets and carts.
• Follow safety protocols, including chemical labeling and SDS requirements, PPE use, and ergonomic practices; report hazards immediately.
• Adhere to brand standards for room setup, amenities, and inspection checklists, and complete room status updates in property systems.
• Report HVAC, plumbing, electrical, and furniture maintenance issues through work orders and coordinate access with Engineering.
• Stock and organize linen closets and carts at the start and end of shifts, conduct counts, and minimize waste and shrink.
• Log completed rooms, special requests, and lost-and-found items accurately while maintaining confidentiality and chain of custody.
• Support quick-turn and late-departure cleans to meet occupancy needs and communicate status changes to Front Office.
• Comply with legal policies and requirements to preserve the property's livelihood and reputation.
• Maintain regular attendance, attend mandatory training sessions and meetings, and perform other duties as assigned.

Benefits

• Competitive health and wellness benefits
• 401(k) and company match
• Paid sick days, vacation, and holidays
• Paid bereavement and paid pet bereavement
• Training and development opportunities and career growth
• Tuition reimbursement
• Pet insurance
• Complimentary meals in the Team Member Café while working
• Team Member hotel rates, discounts, and other perks

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed