Night Road Maintenance Coordinator

J.B. Hunt Transport Services, Inc. • Lowell, AR

4d

About The Position

Under direct supervision, the Night Road Maintenance Coordinator answers incoming breakdown calls and works with drivers and vendors to resolve equipment issues. The role requires making safe, cost-effective decisions to arrange prompt repairs and maximize equipment utilization. Management approval is required for repair expenditures exceeding $500. The position is full time and works overnight shifts from 6:00 p.m. to 6:00 a.m., on either a Sunday–Wednesday or Wednesday–Saturday schedule, consisting of three 12-hour shifts and one 6-hour shift per week.

Requirements

• High school diploma or GED equivalent with up to one year of related experience and/or training, or an equivalent combination of education and experience.

Nice To Haves

• Automotive and/or diesel mechanic knowledge.
• Ability to adapt to a dynamic work environment and shifting priorities and directives.
• Ability to effectively communicate and accurately interpret ideas through various mediums.
• Ability to process information accurately.
• Ability to establish and maintain effective relationships with personnel, customers, and vendors.
• Ability to use time and resources efficiently and effectively.
• Ability to work independently and as part of a team.
• Proficient computer skills, including Microsoft Office applications such as PowerPoint, Excel, and Outlook.
• Ability to meet or exceed customer needs and expectations and provide excellent service.

Responsibilities

• Assist company drivers and leased owner-operators with vehicle repairs, tires, fuel, advances, and repair instructions by answering incoming calls promptly, gathering information, and directing them to company facilities or approved repair vendors.
• Follow up to ensure reported problems are handled in a timely manner.
• Stay in contact with drivers and vendors to help ensure repairs are completed quickly, and update Operations personnel on equipment status.
• Locate an appropriate vendor near the breakdown to minimize wait time, obtain competitive pricing, and ensure quality repairs; obtain management approval for repair expenditures exceeding $500.
• Resolve tire and equipment issues related to breakdowns, repairs, and roadside assistance promptly while ensuring repair quality and safety, minimizing costs, and maximizing equipment utilization.

Benefits

• Medical benefit
• Dental benefit
• Vision benefit
• 401(k) retirement plan
• Life insurance
• Short-term and long-term disability coverage
• Paid time off commensurate with tenure, including vacation and sick time
• Six weeks of paid maternity leave
• Two weeks of paid parental leave
• Six paid holidays annually
• May be eligible for an annual bonus and incentives based on profitability or volumes, subject to the applicable company plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED