Night Road Maintenance Coordinator

J.B. Hunt • Lowell, AR

3d

About The Position

The Night Road Maintenance Coordinator answers incoming breakdown calls and works with drivers and vendors to resolve equipment issues. The role makes safe, cost-effective decisions to facilitate quick repairs and maximize equipment utilization. Management approval is required for repair expenditures exceeding $500.

The coordinator supports company drivers and leased owner-operators with vehicle repairs, tires, fuel, advances, and repair instructions. The role follows up on issues, maintains contact with drivers and vendors to expedite repairs, and updates Operations personnel on equipment status. It also locates suitable nearby vendors to reduce wait times while securing competitive pricing and quality repairs.

The position works overnight from 6:00 p.m. to 6:00 a.m. on either a Sunday–Wednesday or Wednesday–Saturday schedule, with three 12-hour shifts and one 6-hour shift per week. It is a full-time position and is not eligible for employment-based sponsorship.

Requirements

• High school diploma or GED, with up to 1 year of related experience and/or training, or an equivalent combination of education and experience.
• Ability to adapt to a dynamic work environment and shifting priorities and directives.
• Ability to effectively transmit, receive, and accurately interpret ideas through various mediums.
• Ability to process information with a high level of accuracy.
• Ability to establish and maintain effective relationships with personnel, customers, and vendors.
• Ability to use time and resources efficiently and effectively.
• Ability to work individually and as part of a team.
• Proficient computer skills, including Microsoft Office applications such as PowerPoint, Excel, and Outlook.
• Ability to meet or exceed customer needs and expectations to provide excellent service.

Nice To Haves

• Automotive and/or diesel mechanic knowledge.

Responsibilities

• Answer incoming breakdown calls and assist company drivers or leased owner-operators with vehicle repairs, tires, fuel, advances, and repair instructions.
• Gather necessary information and route drivers to company facilities or approved vendors for equipment repairs.
• Follow up to ensure problems are handled in a timely manner.
• Maintain contact with drivers and vendors to ensure repairs are completed quickly, and update Operations personnel on equipment status.
• Locate appropriate vendors near breakdown locations to minimize wait time and secure competitive pricing and quality repairs.
• Resolve tire and equipment issues involving breakdowns, repairs, and roadside assistance while ensuring repair quality and safety, minimizing costs, and maximizing equipment utilization.
• Obtain management approval for repair expenditures exceeding $500.

Benefits

• Medical benefit
• Dental benefit
• Vision benefit
• 401(k) retirement plan
• Life insurance
• Short-term and long-term disability coverage
• Paid time off, including vacation and sick time, commensurate with tenure
• Six weeks of paid maternity leave
• Two weeks of paid parental leave
• Six paid holidays annually
• May be eligible for annual bonus and incentives based on profitability or volumes, subject to the terms of the Company's plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED