Night Auditor

Residence Inn Cleveland Independence•Independence, OH

4d•$17 - $18

About The Position

The Night Auditor works overnight (graveyard) hours at the Residence Inn Cleveland Independence, Ohio, supervising the hotel and reconciling daily transactions. The role contributes to guest comfort by maintaining accurate records, providing courteous service, addressing guest concerns, and following overnight emergency procedures. The position requires standing for an entire shift and lifting at least 25 pounds. Weekend and holiday availability is required.

Requirements

Strong verbal and written communication skills.
Ability to read, write, type, and use basic technology.
Ability to stand for an entire shift.
Ability to lift at least 25 pounds.
Availability to work weekends and holidays.

Nice To Haves

Previous customer service experience and a proven ability to thrive working overnight.

Responsibilities

Review daily transactions and checklists for completion and accuracy.
Ensure guests are served promptly and courteously.
Use problem-solving skills to resolve guest issues to their satisfaction.
Follow cash-handling procedures and post and reconcile charges on guest receipts.
Follow emergency notification procedures for issues that occur overnight.
Communicate effectively between shifts and departments.

Benefits

Medical, dental, and vision insurance.
Company-paid life insurance.
Short-term and long-term disability insurance.
Paid time off, including vacation and sick leave.
Company-matched 401(k) plan.
Voluntary benefits, including accident, life, critical illness, and Flexible Spending Account options.
Hotel benefits.
Employee assistance program.
Leadership development program.
Daily pay.
Paid holidays.
Tuition reimbursement and educational opportunities.
Paid jury duty, personal, medical, and military leave in accordance with applicable law.