FS - Night Auditor

AC Hotel New York Times Square (OTO Development)•New York, NY

5d•$28 - $32•Onsite

About The Position

The AC Hotel Times Square is seeking an experienced Night Auditor to join its team. The Night Auditor carries out guest reservation, check-in, check-out, payment, and service procedures in accordance with brand quality assurance standards. The role maintains a hospitable presence at the desk, supports guests with information about local attractions and amenities, and handles collections, rates, credits, documentation, keys, safe deposits, and company and guest property. The position also monitors competitor occupancy and rates to help optimize rates and performs other duties as assigned to support guest satisfaction. The Fire Life Safety Director (FLSD) license is required, or the employee must complete the class and obtain certification within six months. Marriott/Fosse experience is preferred. The posting also states that transportation and food stipends are available for the position.

Requirements

Have an FLSD license or successfully complete the class and obtain certification within six months.
Be proficient in administering applicable property management systems.
Be able to respond quickly and appropriately to emergency situations.
Have experience with accurate cash and credit card handling and maintaining the security of confidential information.
Be able to pass certification tests required to meet brand standards.
Have computer experience, especially data entry.
Work well with others.
Maintain a customer focus and put guests’ needs first.
Be approachable and encourage effective communication with guests and team members.
Be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods.

Nice To Haves

Marriott/Fosse experience.
FLSD license is preferred; if not held, the posting requires completing the class and obtaining certification within six months.

Responsibilities

Execute guest reservation, check-in, check-out, payment, and service procedures in compliance with brand quality assurance standards.
Maintain a friendly and hospitable attitude with guests and team members and remain present at the desk during all hours.
Maintain knowledge of local attractions and amenities to assist guests seeking information.
Ensure collections, including credit card and direct bill, are handled in accordance with company policies.
Maintain proper control over keys, safe deposits, and company and guest property.
Monitor competitor occupancy and rates to help optimize rates.
Complete required documentation in a timely manner.
Quote daily rates and issue credits accurately.
Perform other duties as assigned to support guest satisfaction.
Respond quickly and appropriately to emergency situations.