FS - Night Auditor

OTO Development•New York, NY

About The Position

The AC Hotel Times Square is seeking an experienced Night Auditor to join its team. The role handles overnight guest services and front desk procedures, including reservations, check-in and check-out, payments, and service requests, while maintaining brand quality standards. The Night Auditor also supports hotel security, accurate collections and documentation, rate optimization, and guest satisfaction. The position is managed by OTO Development.

Requirements

Have a Fire Life Safety Director (FLSD) license or successfully complete the class and obtain certification within six months.
Be proficient in administering applicable property management systems.
Be able to respond quickly and appropriately to emergency situations.
Have experience with accurate cash and credit card handling and maintaining the security of confidential information.
Be able to pass certification tests required to meet brand standards.
Have experience using a computer, especially for data entry.
Work well with others.
Maintain a customer focus and put guests’ needs first.
Be approachable and encourage effective communication with guests and fellow team members.
Be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods.

Nice To Haves

Marriott or Fosse experience preferred.
FLSD license preferred.

Responsibilities

Execute guest reservation, check-in, check-out, payment, and service procedures in compliance with brand quality assurance standards.
Maintain a friendly, hospitable attitude with guests and team members and remain present at the desk during all hours.
Maintain knowledge of local attractions and amenities to assist guests.
Ensure collections, including credit card and direct bill, follow company policies.
Maintain proper control over keys, safe deposits, and company and guest property.
Monitor competitor occupancy and rates to help optimize hotel rates.
Complete required documentation in a timely manner.
Quote daily rates properly and issue credits.
Perform other duties as assigned to support guest satisfaction.