Night Auditor

DRIFTWOOD HOSPITALITY MANAGEMENT•Wilmington, DE

151d•$16 - $17

About The Position

The Night Auditor posts and balances charges and settlements, maintains files, and resets systems for next-day operations. The role also performs front desk agent duties during the overnight shift, including assisting guests with registration, payments, room assignments, messages, and other requests. The position requires accurate nightly accounting, attention to guest service, and adherence to company, safety, and security procedures. The hotel operates 24 hours a day, seven days a week, so shift days, start times, and weekly hours may vary according to operational needs.

Requirements

Knowledge of accounting operations, including accounts receivable and accounts payable.
Basic mathematical skills and ability to operate a 10-key by touch.
Ability to address guest and employee concerns in a friendly, positive manner by listening, demonstrating empathy, and providing proactive solutions.
Ability to access and accurately enter information using a moderately complex computer.
Ability to read, write, and speak English sufficiently to understand and communicate with employees and guests.
Excellent telephone etiquette skills.
Hearing and visual ability to observe and detect signs of emergency situations.
Ability to stand and move throughout front office areas while performing essential job functions.
Ability to lift up to 25 pounds.
Ability to perform occasional twisting, bending, stooping, and reaching, and frequent standing, walking, talking, hearing, seeing, and smiling.

Responsibilities

Run audit reports and journals; make corrections and adjustments and address computer problems that occur during the shift.
Balance nightly revenue and settlement accounts, maintain files, and reset systems for next-day operations.
Ensure reports and backup vouchers are complete and properly filed, and distribute copies of documents and reports to the appropriate personnel.
Review and correct discrepancies in the Front Desk System.
Greet guests promptly, listen to requests, respond appropriately, and provide accurate information about hotel services and local attractions.
Complete guest registration by entering and retrieving information, confirming guest counts and room rates, and selecting rooms based on guest needs.
Code electronic keys, certificates, and coupons as appropriate.
Verify and imprint credit cards for authorization; handle cash, make change, balance the assigned house bank, and accept and record other forms of payment.
Post charges to guest rooms and house accounts using the computer.
Answer telephone calls, enter and retrieve messages, and communicate messages to guests.
Retrieve mail, small packages, and facsimiles for guests upon request.
Assist other front desk personnel as needed and perform other duties requested by a supervisor or manager.
Follow company policies and safety and security procedures; use protective equipment, know emergency and fire-prevention procedures, and report unsafe conditions, accidents, injuries, near misses, or property damage or loss.
Maintain a neat, clean, and well-groomed appearance.