Night Auditor

Hacienda Del Sol Resort•Tucson, AZ

3d•Onsite

About The Position

The Night Auditor plays a key role in ensuring a smooth transition between daily hotel operations by completing front office closing and opening procedures, performing nightly audit tasks, and providing exceptional service to guests throughout the overnight shift. This position is suited to someone who enjoys working independently, staying organized, and contributing positively to the guest experience.

Requirements

Flexible availability, including the ability to work overnight shifts.
Strong communication, basic math, and problem-solving skills.
Ability to learn hotel systems, computer applications, and job-specific procedures.
Exceptional customer service and interpersonal skills.
Ability to work independently and manage responsibilities with minimal supervision.

Nice To Haves

Previous customer service and/or hospitality experience.

Responsibilities

Greet guests, process check-ins and check-outs, and provide information about the property and local amenities.
Maintain knowledge of room types, locations, rates, services, and activities.
Manage guest room keys and oversee access to safe deposit boxes.
Audit and balance daily reports and verify completion of end-of-day tasks across departments.
Schedule wake-up calls, process reservations, and prepare guest bills for next-day departures.
Answer phones, respond to guest inquiries and complaints, and provide exceptional customer service.
Run nightly audit and end-of-day computer functions to ensure accurate reporting.
Process reservation cards, record receipts, balance cash drawers, and follow cash-handling procedures.
Facilitate the secure storage of guest valuables in the hotel safe.
Report unusual occurrences, guest requests, or operational issues to management.
Follow safety, security, and emergency procedures.
Maintain a clean, organized, and professional front desk area.