Night Auditor

Innisfree Hotels•Panama City Beach, FL

About The Position

The Night Auditor checks Front Office accounting records for accuracy, summarizes and compiles information for hotel financial records, and tracks room revenue, occupancy percentages, and other Front Office operating statistics. The role prepares a summary of cash, check, and credit card activity to reflect the hotel's financial performance for the day. It also posts room charges and taxes to guest accounts, including transactions not posted during the day by the Front Office cashier. The Night Auditor provides courteous guest service throughout check-in, check-out, and guests' stays; performs night audit and end-of-day tasks; and follows company policies, procedures, and hotel standards. The position is at Beachside Resort PCB.

Requirements

High school diploma or equivalent.
At least 1 year of customer service experience; hospitality experience is preferred.
Ability to interpret instructions provided in written, oral, or scheduled form.
Ability to read, write, and speak English effectively to communicate with guests and team members.
Knowledge of reservation and POS systems.
Ability to multitask and attention to detail.
Ability to work as part of a team.
Ability to work independently with minimal supervision and a high degree of autonomy.

Nice To Haves

Hospitality industry experience.
Good knowledge of operating software and ability to work with computers.

Responsibilities

Interact with guests and employees in a friendly, service-oriented manner and maintain a positive demeanor.
Promote a positive and caring work environment by addressing and resolving conflicts calmly.
Respond promptly, efficiently, and courteously to guest requests during check-in, check-out, and throughout their stay.
Process check-ins and check-outs as needed; assign rooms according to guest requests and reservation details; assist with booking and canceling reservations; post room charges and taxes; and process guest payments.
Transfer charges and deposits to master accounts and verify account postings and balances.
Print and file reservations for the next business day.
Track room revenues, occupancy percentages, and other Front Office statistics.
Prepare summaries of cash, check, and credit card activity.
Verify, post, and document information accurately; record, store, access, and analyze computerized financial information.
Follow the End of Day/Night Audit Checklist and run the end-of-day process in the property management software (PMS).
Perform wake-up calls.
Stay current on hotel developments by reviewing shift communications.
Minimize revenue loss by following credit and inventory control procedures, including obtaining proper approval codes for cash- and card-paying guests.
Monitor customer accounts for compliance with hotel credit limits and verify registration information for accuracy.
Follow hotel policies for cash banks, drop/deposit logs, and related procedures.
Follow company policies and procedures and meet standards.
Maintain a clean and safe work environment and report safety issues to management immediately.
Operate and drive the shuttle when applicable at the property.
Perform other duties assigned by management.